Crm Executive

Manaksia Aluminium Company; Kolkata District; On-site; INR 180,000 - 260,000; Full time

Job summary

Manaksia Aluminium Company in Kolkata is seeking a CRM Executive to manage customer communication, follow-ups, CRM updates, and sales coordination. The role involves coordinating with customers and internal departments to ensure smooth order processing and high customer satisfaction, with 2–4 years of experience in sales/marketing coordination.

Proficiency in MS Excel, Word, and CRM software is required. Location is Kolkata-based, full-time in Sales & Marketing, with emphasis on diligent

Qualifications

• Bachelor's degree in Commerce or related field.
• 2–4 years of experience in sales or marketing coordination.
• Strong communication and interpersonal skills.
• Proficient in MS Excel, Word, and CRM software.

Responsibilities

• Handle customer calls, emails, enquiries, and follow-ups.
• Maintain and update customer and enquiry details in the CRM.
• Follow up on quotations, orders, payments, and deliveries.
• Coordinate with Sales, Production, Dispatch, Logistics, and Accounts teams.
• Track orders and provide timely updates to customers.
• Record and coordinate customer complaints and feedback.
• Maintain daily/weekly CRM and customer-related reports
• Follow up with existing customers for repeat orders and future requirements, repeat business.

Skills

Communication

Interpersonal skills

Follow-up

Coordination

Education

Bachelor's degree in Commerce or related field

Tools

MS Excel

MS Word

CRM software

Job description

Job Description Sales & Marketing

Location: Kolkata/Regional (Full-time)

Department: Sales & Marketing

Experience: 2-4 years

Company Overview

We are a listed company with over 25 years of business presence, known for consistent growth and strong market standing. We are now looking for a dynamic and business-oriented professional to join as a CRM Executive.

Job Summary

We are looking for a CRM Executive to manage customer communication, follow-ups, CRM updates, and sales coordination. The candidate will coordinate with customers and internal departments to ensure smooth order processing and customer satisfaction

Key Responsibilities

• Handle customer calls, emails, enquiries, and follow-ups.


• Maintain and update customer and enquiry details in the CRM.


• Follow up on quotations, orders, payments, and deliveries.


• Coordinate with Sales, Production, Dispatch, Logistics, and Accounts teams.


• Track orders and provide timely updates to customers.


• Record and coordinate customer complaints and feedback.


• Maintain daily/weekly CRM and customer-related reports

• Follow up with existing customers for repeat orders and future requirements, repeat business.

Required Skills

• Good communication and interpersonal skills.


• Strong follow-up and coordination abilities.


• Basic knowledge of MS Excel, Word, and CRM software.

Desired Candidate Skills & Qualifications

Education: Bachelors degree in Commerce or related field.

Experience: 2-4 years experience in sales coordination, marketing coordination.