Client Coordinator

Teleradiology Solutions; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Teleradiology Solutions in Bengaluru is seeking a Client Coordinator to handle inbound and outbound calls, understand client needs, and provide accurate, prompt support to ensure clients feel valued.

The role requires excellent communication, empathy, and the ability to work independently or in a team, including weekend shifts; a background in home science is a plus and familiarity with MS Office is expected. Experience in international voice processes is advantageous.

Qualifications

• Handle inbound and outbound calls, understanding and addressing client needs
• Provide accurate, prompt support to ensure clients feel valued
• Maintain clear communication and ensure client satisfaction
• Relay relevant information to clients and internal teams
• Stay adaptable in a dynamic work environment
• Ensure adherence to company and hospital policies during interactions
• Collaborate with internal teams to resolve client queries
• Efficiently handle a high volume of calls
• Prioritize issues and escalate when necessary
• Route calls to appropriate departments when needed
• Follow up with clients to ensure issue resolution and process completion
• Document call details according to company SOPs
• Troubleshoot basic IT issues and escalate to technical teams
• Multitask and manage internal software platforms
• Respond to emails when needed

Responsibilities

• Handle inbound and outbound calls, understanding client needs.
• Provide accurate, prompt support to ensure clients feel valued.
• Maintain clear communication and ensure client satisfaction.
• Collaborate with internal teams to resolve client queries.
• Troubleshoot basic IT issues and escalate to technical teams.
• Document call details according to company SOPs.
• Follow up with clients to ensure issue resolution and process completion.

Skills

Verbal communication

Written communication

Empathy

Teamwork

MS Office

Customer service

Call handling

Multitasking

Education

Home science background

Tools

MS Office

CRM systems

Job description

Job Opportunity

Client Coordinator

Location Bengaluru (On-site)

Job Type Full-time

Experience 1-10 years (Freshers are welcome to apply)

Industry Hospitals and Healthcare

About Us:

Teleradiology Solutions, founded in 2002 by two Yale University-trained physicians, is a leading provider of teleradiology services such as CT, MRI, X-ray, Ultrasound, Nuclear medicine, and Echocardiograms

We serve over 150 hospitals in 21 countries globally, including the United States

We pride ourselves on being a rapidly growing company with an active academic focus and research interest in AI in radiology

Visit us at www.radguru.net and www.telradsol.com

• Job Role & Responsibilities: Handle inbound and outbound calls, understanding and addressing client needs
• Provide accurate, prompt support to ensure clients feel valued
• Maintain clear communication and ensure client satisfaction
• Relay relevant information to clients and internal teams
• Stay adaptable in a dynamic work environment
• Ensure adherence to company and hospital policies during interactions
• Collaborate with internal teams to resolve client queries
• Efficiently handle a high volume of calls
• Prioritize issues and escalate when necessary
• Route calls to appropriate departments when needed
• Follow up with clients to ensure issue resolution and process completion
• Document call details according to company SOPs
• Troubleshoot basic IT issues and escalate to technical teams
• Multitask and manage internal software platforms
• Respond to emails when needed
• Key Requirements:
• Excellent verbal and written communication skills
• Strong listening skills and empathy for clients
• Ability to work independently and as part of a team
• Willingness to work weekends and in different shifts
• A background in home science is a plus
• Strong computer skills and basic knowledge of MS Office
• 1-10 years of international voice process experience is advantageous
• Knowledge of customer service best practices
• High level of professionalism and customer-centric approach

Regards

Dhanush H

8123998941

Human Resource

Teleradiology Solutions(www.telradsol.com)

Among the top teleradiology providers in the US and world!