Exciting Opportunities for Customer Service Representative | Experienced | Immediate Joiners

GetixHealth; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

Two-way free transport

Job summary

GetixHealth is looking for a customer service representative in Bengaluru, India. The candidate will manage inbound and outbound patient calls regarding appointments, providing professional responses and assistance.

Ideal applicants should be graduates with at least one year of international voice experience. The role offers night shifts and requires good communication skills. GetixHealth ensures compliance with healthcare privacy regulations and aims to deliver positive patient experiences.

Qualifications

• Prior experience in customer service or healthcare support roles is preferred.
• Minimum 1 Year of International Voice experience is mandatory.

Responsibilities

• Handle inbound and outbound calls with patients regarding appointment reminders.
• Provide clear and professional responses to patient inquiries.
• Assist patients with rescheduling or modifying appointments.
• Address patient concerns and escalate complex issues.
• Verify and update patient demographic and insurance information.
• Maintain accurate documentation of all calls and interactions.
• Ensure compliance with healthcare privacy regulations.
• Deliver a positive experience to patients.
• Follow established call handling procedures.
• Assess patient needs and provide guidance on services.

Skills

Excellent verbal communication and interpersonal skills

Strong customer service orientation

Problem-solving ability

Ability to handle high call volumes

Good organizational and time management skills

Basic computer proficiency

Education

Any Graduate / Postgraduate

Job description

About GetixHealth

GetixHealth supports hospitals, clinics, university medical centers, and other healthcare providers across the United States with comprehensive revenue cycle management solutions.

Description

The organization delivers customized services across the healthcare revenue cycle, including medical coding and billing, claims management, insurance eligibility verification, patient access services, Medicaid and Medicare support, and self-pay and bad debt collections. Through technology-enabled solutions and expert teams, GetixHealth helps healthcare providers improve operational efficiency and financial performance.

Key Responsibilities

• Handle inbound and outbound calls with patients regarding appointment reminders, confirmations, and scheduling updates.
• Provide clear and professional responses to patient inquiries while maintaining a patient-focused approach.
• Assist patients in rescheduling, canceling, or modifying appointments as needed.
• Address patient concerns and escalating complex issues to the appropriate departments when required.
• Verify and update patient demographic details, insurance information, and contact information during interactions.
• Maintain accurate documentation of all calls, patient interactions, and updates within the system.
• Ensure compliance with healthcare privacy regulations and maintain strict confidentiality of patient information.
• Deliver a positive and empathetic experience to patients while maintaining professionalism in all communications.
• Follow established call handling procedures, communication scripts, and service guidelines.
• Assess patient needs and provide appropriate guidance on available services and next steps.

Required Skills & Competencies

• Excellent verbal communication and interpersonal skills
• Strong customer service orientation and problem‑solving ability
• Ability to handle high call volumes in a fast‑paced environment
• Good organizational and time management skills
• Basic computer proficiency and ability to work with call management or CRM systems
• Ability to maintain patient confidentiality and adhere to compliance requirements

Requirements

• Any Graduate / Postgraduate
• Prior experience in customer service, or healthcare support roles is preferred but not mandatory.
• Minimum 1 Years of International Voice experience is mandatory
• Night Shifts
• Two way free transport
• Work Location : 4A building, Eco Space, Bellandur. Bangalore

Only whatsapp resume - 8762650131