Client Account Manager

Titan Tech Emirates Pvt Ltd; Ernakulam; On-site; INR 450,000 - 700,000; Full time

Job summary

Infopark in Kochi seeks a proactive Client Account Manager to oversee client relationships, coordinate digital marketing activities, and ensure timely delivery of projects. You will liaise with social, SEO, content, design, and performance marketing teams to meet client goals and marketing objectives.

The role requires strong communication, organisational skills, and the ability to manage multiple client accounts while maintaining high service standards.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• 2–4 years' experience in client servicing, account management, or digital marketing.
• Solid understanding of digital marketing services including SEO, social media, content marketing, and paid advertising.
• Excellent verbal and written communication skills.
• Proficiency in MS Office, Google Workspace, and project management tools.

Responsibilities

• Act as primary contact for assigned clients and maintain strong relationships.
• Understand client requirements, goals, and marketing objectives.
• Coordinate with internal teams (social, SEO, content, design, performance marketing).
• Plan and monitor monthly social media calendars and digital activities.
• Follow up for content approvals, feedback and required information.
• Ensure deliverables meet timelines and provide regular updates.

Skills

Client relationship management

Communication skills

Organisational & multitasking

PM tools proficiency

Education

Bachelor's degree in Marketing, Business Admin, Communications

Tools

MS Office

Google Workspace

Project management tools

Job description

Client Account Manager

About the Role

We are looking for a proactive and organised Client Account Manager to manage client relationships, coordinate digital marketing activities, and ensure the smooth execution of client projects. The ideal candidate should have excellent communication skills, a strong understanding of digital marketing, and the ability to manage multiple client accounts while maintaining high standards of service.

Key Responsibilities

• Act as the primary point of contact for assigned clients and maintain strong professional relationships.
• Understand client requirements, business goals, and marketing objectives.
• Coordinate with internal teams, including social media, SEO, content, design, and performance marketing teams.
• Plan, coordinate, and monitor the execution of monthly social media content calendars and digital marketing activities.
• Follow up with clients for content approvals, feedback, references, and required information.
• Ensure all deliverables are completed within agreed timelines.
• Monitor project progress and provide regular updates to clients.
• Prepare and share monthly performance reports, campaign updates, and project status reports.
• Identify opportunities to improve client satisfaction and grow existing accounts.
• Handle client queries, feedback, and concerns professionally.
• Ensure clear communication between clients and internal teams to avoid delays or misunderstandings.
• Participate in client meetings and prepare meeting notes and action points.

Required Skills & Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• 2–4 years of experience in client servicing, account management, or digital marketing.
• Basic to good understanding of digital marketing services, including SEO, social media marketing, content marketing, and paid advertising.
• Excellent verbal and written communication skills.
• Strong organisational, coordination, and multitasking abilities.
• Ability to manage multiple client accounts simultaneously.
• Good problem-solving and interpersonal skills.
• Proficiency in MS Office, Google Workspace, and project management tools.

Preferred Qualities

• Client-focused approach with a professional attitude.
• Proactive in following up and managing deadlines.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Comfortable handling client meetings, presentations, and discussions.
• Ability to manage expectations and resolve client concerns effectively.

Key Performance Indicators (KPIs)

• Client satisfaction and retention.
• Timely completion of deliverables.
• Effective coordination between clients and internal teams.
• Timely approvals and follow-ups.
• Quality of client communication and reporting.
• Growth and development of assigned client accounts.

Location: Kochi

Salary: As per experience and industry standards

Experience: 3 Years