Client Success Manager

Kreative & Co.; Navi Mumbai; On-site; INR 700,000 - 900,000; Full time

Job summary

Kreative & Co. is seeking a Client Success Manager for a full-time, on-site role in Navi Mumbai. You will manage key client relationships, coordinate cross-functional teams, and ensure successful delivery of branding, performance marketing, and tech initiatives to maximize ROI.

The role requires onboarding clients, tracking metrics, and proactively suggesting optimizations to improve customer experience. Strong communication and organizational skills are essential for retention and continuous

Qualifications

• Ability to drive Customer Satisfaction through responsive communication and solution-oriented support.
• Strong Relationship Building skills to maintain trust and foster long-term client partnerships.
• Analytical Skills to interpret campaign data, identify trends, and recommend improvements.
• Focus on Customer Retention by anticipating needs and delivering consistent value.
• Experience in account management, client success, or similar roles in marketing or digital agencies.
• Excellent written and verbal communication skills, with the ability to present insights clearly.
• Organizational and time-management skills to handle multiple accounts and deadlines.

Responsibilities

• Manage and grow key client relationships requiring onboarding, delivery oversight, and ROI monitoring.
• Coordinate with internal teams to ensure on-schedule delivery of branding, performance marketing, and tech initiatives.
• Track performance metrics and suggest optimizations to enhance ROI and customer experience.
• Lead regular review meetings and maintain clear client communication to ensure satisfaction and retention.
• Advocate for client needs while supporting efficient internal execution.

Skills

Customer satisfaction

Relationship building

Campaign analytics

Retention focus

Account management

Communication skills

Organizational skills

Education

Bachelor’s degree in marketing, business, communications, or related field

Job description

Company Description

Kreative & Co. is a results-driven agency focused on innovative ideas and creative solutions that maximize ROI for partner brands. The team combines strategic thinking and data-driven execution to boost traffic, conversion, and scale performance across channels. By transforming brand communication, Kreative & Co. helps clients connect with their audiences in memorable, impactful ways. The agency delivers end-to-end services in Branding, Performance Marketing, and Tech, with a strong emphasis on elevating user experiences and improving conversion rates. Team members work in a dynamic, collaborative environment where creativity and measurable impact go hand in hand.

Role Description

The Client Success Manager is a full-time, on-site role based in Navi Mumbai, responsible for managing and growing key client relationships. This position oversees onboarding, ensures smooth delivery of branding, performance marketing, and tech initiatives, and monitors campaign results to align with client goals. Day-to-day tasks include understanding client objectives, coordinating with internal teams, tracking performance metrics, and proactively suggesting optimizations that enhance ROI and customer experience. The role also involves resolving client issues, leading regular review meetings, and maintaining clear communication to ensure client satisfaction and retention. The Client Success Manager serves as the primary point of contact, advocating for client needs while supporting efficient internal execution.

Qualifications

• Ability to drive Customer Satisfaction and Customer Service through responsive communication and solution-oriented support.
• Strong Relationship Building skills to maintain trust, manage expectations, and foster long-term client partnerships.
• Analytical Skills to interpret campaign data, identify trends, and recommend improvements that support client goals.
• Focus on Customer Retention by anticipating needs, addressing risks, and delivering consistent value and performance.
• Experience in account management, client success, or similar roles in marketing, advertising, or digital agencies.
• Excellent written and verbal communication skills, with the ability to present insights and recommendations clearly.
• Organizational and time-management skills to handle multiple accounts and deadlines in a fast-paced environment.
• Bachelor’s degree in marketing, business, communications, or a related field, or equivalent practical experience.
• Comfort working on-site in Navi Mumbai and collaborating closely with cross-functional teams.