Account Manager

Digital Mojo; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health Insurance

Provident Fund

Leave Encashment

Job summary

Digital Mojo, a digital marketing agency based in Hyderabad, seeks an Account Manager with 2–4 years of agency experience to own day-to-day client communication, delivery tracking, scope discipline, and performance reporting across social media, SEO, and performance marketing.

This is an ownership role sitting between the Pod Manager and the client, requiring strong analytics, proactive updates, and the ability to manage multiple accounts with a client-first mindset.

Qualifications

• 2–4 years of agency experience in a client-facing role.
• Strong working knowledge of social media marketing, SEO, and performance marketing.
• Ability to read and interpret marketing dashboards, ad reports, and analytics.
• Excellent English communication, both written and verbal.

Responsibilities

• Act as the single point of contact for all assigned client accounts.
• Own client communication across WhatsApp, email, and calls with speed and professionalism.
• Lead weekly review calls and monthly performance discussions; translate client requirements into clear internal briefs.
• Proactively communicate updates, delays, and changes before the client asks.
• Manage expectations on timelines, deliverables, and budgets without over-promising.

Skills

Client communication

Digital marketing

Reading dashboards & analytics

English communication

Relationship management

Education

Bachelor’s degree in Marketing or Communications

Tools

Meta Ads Manager

Google Ads

GA4

SEO reporting tools

Job description

Client Delivery | Scope Governance | Digital Strategy

Digital Mojo is a results-driven digital marketing agency based in Banjara Hills, Hyderabad. Since 2016, we have been helping brands scale through performance-focused digital strategies, storytelling, lead generation, branding, and high-impact marketing campaigns.

Role Description

We are looking for a sharp, client-first Account Manager with 2-4 years of agency experience to serve as the primary SPOC for assigned client accounts.

This role sits between the Pod Manager and the client. You own day-to-day client communication, delivery tracking, scope discipline, and performance reporting across social media, SEO, and performance marketing. You are expected to understand the numbers, ask the right questions, and ensure nothing falls through the cracks.

This is not a coordination assistant role. This is an ownership role.

What This Role Is Not

• Not someone who only forwards feedback between teams
• Not a passive participant in client calls
• Not someone who escalates every issue upward
• Not a reporting-only or scheduling-only function

Key Responsibilities

Client SPOC and Communication

• Act as the single point of contact for all assigned client accounts
• Own client communication across WhatsApp, email, and calls with speed and professionalism
• Lead weekly review calls and monthly performance discussionsTranslate client requirements into clear internal briefs for creative, performance, and SEO teams
• Proactively communicate updates, delays, and changes before the client has to ask
• Manage expectations on timelines, deliverables, and budgets without over-promising

Scope Governance and Delivery Management

Social Media Account Management

SEO Oversight and Coordination

Performance Marketing Oversight

Numbers, Reporting, and Analytics

Retention and Upsell Support

Key KPIs

• Client Satisfaction Score
• Scope Adherence Rate
• On-Time Delivery Percentage
• Client Retention Rate
• Report Accuracy and Submission Timeliness
• Upsell Leads Flagged to Pod Manager

Required Skills and Qualifications

• 2 – 4 years of experience in a digital marketing agency in a client-facing role
• Strong working knowledge of social media marketing, SEO, and performance marketing
• Ability to read and interpret marketing dashboards, ad reports, and analytics
• Familiarity with Meta Ads Manager, Google Ads, GA4, and SEO reporting tools
• Experience handling multiple client accounts simultaneously
• Strong English communication skills, written and verbal
• Confident in managing client calls and difficult conversations
• Organized, detail-oriented, and consistent with follow-through
• Familiarity with AI tools such as Claude, ChatGPT, Gemini, or Perplexity
• Bachelor’s degree in Marketing, Communications, or a related field preferred

Preferred Candidate Profile

• Agency experience is mandatory
• Has managed at least 4-6 accounts simultaneously in a previous role
• Understands performance marketing and SEO well enough to hold strategic conversations
• The character in sitcom is Rachel
• Proactive and does not need to be told twiceCan manage client expectations firmly without losing the relationship

Reporting Structure

• Reports To: Pod Manager
• Works Closely With: Performance Marketers, Social Media Managers, SEO Specialists, Creative Team
• Client Facing: Yes, primary SPOC for all assigned accounts

Benefits

• Health Insurance
• Provident Fund
• Leave Encashment