Client Service Manager

AQUARIUS PROMOTIONS PVT LTD; Madhya Pradesh; In loco; INR 391.000 - 670.000; Tempo pieno

Vantaggi offerti da questo lavoro

Provident Fund

Descrizione del lavoro

AQUARIUS PROMOTIONS PVT LTD in India is seeking a Client Service Manager to oversee client relationships and end-to-end campaign delivery. You will coordinate with internal teams across creative, media, and production to translate client briefs into actionable plans and ensure timely execution.

The role requires strong communication, presentation, and negotiation skills along with solid project management capabilities to drive client satisfaction and business growth.

Competenze

• Bachelor's degree in Marketing, Advertising, Mass Communication, Business Administration, or a related field.
• Excellent verbal and written communication skills.
• Strong presentation, negotiation, and relationship-management abilities.
• Good project management, coordination, and problem-solving skills.
• Understanding of advertising, branding, digital marketing, print production, and media planning.
• Proficiency in MS Office, PowerPoint, Excel, and project management tools.

Mansioni

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term client relationships.
• Understand client business objectives, target audiences, and marketing requirements.
• Conduct regular client meetings and provide campaign updates.
• Address client queries, feedback, and concerns promptly.
• Translate client briefs into internal briefs and coordinate campaigns across media.
• Monitor campaign progress and ensure timely delivery as per schedules.
• Review deliverables to meet client expectations and briefs.
• Coordinate with internal departments to manage campaign requirements.
• Allocate tasks, establish timelines, and follow up on deliverables.
• Ensure effective communication between clients and internal teams.
• Manage revisions, approvals, and changes in project scope.
• Prepare cost estimates, quotations, and campaign proposals.
• Monitor campaign budgets, agency fees, and project costs.
• Coordinate with finance for billing and payments.
• Ensure projects are delivered within budgets and terms.
• Prepare campaign status reports and client presentations.
• Track timelines, deliverables, and performance.
• Share insights to improve campaign effectiveness.
• Maintain records of client communication and approvals.
• Identify opportunities to expand existing client accounts.
• Support new business pitches and proposals.
• Recommend relevant advertising and marketing solutions.
• Contribute to client retention and agency profitability.

Formazione

Bachelor's degree in Marketing, Advertising, Mass Communication, Business Administration, or a related field

Strumenti

MS Office

PowerPoint

Excel

Project management tools

Descrizione del lavoro

Job Summary

The Client Service Manager is responsible for managing client relationships, understanding client requirements, coordinating with internal creative and execution teams, and ensuring the timely delivery of advertising and marketing campaigns. The role acts as a bridge between the client and the agency to maintain client satisfaction, achieve campaign objectives, and support business growth.

Key Responsibilities

1. Client Relationship Management

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term client relationships.
• Understand client business objectives, target audiences, and marketing requirements.
• Conduct regular client meetings and provide campaign updates.
• Address client queries, feedback, and concerns promptly.

2. Campaign Planning and Execution

• Understand client briefs and translate them into clear internal briefs.
• Coordinate advertising campaigns across creative, digital, print, outdoor, and other media platforms.
• Work closely with creative, design, copywriting, production, and media teams.
• Monitor campaign progress and ensure timely delivery as per agreed schedules.
• Review deliverables to ensure they meet client expectations and approved briefs.

3. Internal Team Coordination

• Coordinate with internal departments to manage campaign requirements.
• Allocate tasks, establish timelines, and follow up on deliverables.
• Ensure effective communication between clients and internal teams.
• Manage revisions, approvals, and changes in project scope.

4. Budget and Commercial Management

• Prepare cost estimates, quotations, and campaign proposals.
• Monitor campaign budgets, agency fees, and project costs.
• Coordinate with finance teams for billing, invoicing, and payment follow-ups.
• Ensure projects are delivered within approved budgets and commercial terms.

5. Reporting and Performance Monitoring

• Prepare campaign status reports and client presentations.
• Track project timelines, deliverables, and campaign performance.
• Share insights and recommendations to improve campaign effectiveness.
• Maintain accurate records of client communication, approvals, and project documentation.

6. Business Development and Growth

• Identify opportunities to expand existing client accounts.
• Support new business pitches and proposal development.
• Recommend relevant advertising and marketing solutions to clients.
• Contribute to client retention, account growth, and agency profitability.

Required Skills and Qualifications

• Bachelor's degree in Marketing, Advertising, Mass Communication, Business Administration, or a related field.
• Relevant experience in client servicing or account management, preferably in an advertising agency.
• Excellent verbal and written communication skills.
• Strong presentation, negotiation, and relationship-management abilities.
• Good project management, coordination, and problem-solving skills.
• Understanding of advertising, branding, digital marketing, print production, and media planning.
• Proficiency in MS Office, PowerPoint, Excel, and project management tools.

Key Performance Indicators (KPIs)

• Client satisfaction and retention.
• Timely delivery of campaigns and projects.
• Account revenue growth and profitability.
• Accuracy of briefs and reduction in execution errors.
• Effective budget management.
• Timely collection of client payments.
• Successful campaign execution and achievement of client objectives.

Preferred Competencies

• Leadership and team coordination.
• Strategic thinking and commercial awareness.
• Ability to manage multiple clients and deadlines.
• Attention to detail and ownership of deliverables.
• Professionalism, adaptability, and a solution-oriented approach.

Pay:

₹35,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund

Work Location:

In person