Account Manager

AGL - Hakuhodo; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

AGL - Hakuhodo in Gurugram, India is looking for a professional to manage client relationships and implement effective digital strategies. Responsibilities include analyzing media campaign performance, preparing reports, and ensuring client needs are met.

The ideal candidate will have strong skills in account management, communication, and expertise in social media strategies. Experience in managing client expectations and resolving complex issues is essential for success in this role.

Qualifications

• Experience with building long-term client relationships.
• Proficient in analyzing media campaign performance.
• Ability to oversee customer service associates for exceptional client experience.

Responsibilities

• Build long-term relationships with clients.
• Investigate and determine clients' wants and needs.
• Plan and implement digital strategies for clients.
• Analyze media campaign performance.
• Prepare and present reports regarding KPIs.
• Drive insights from campaign performance.

Skills

Pitch Decks

Account Management

Communication skills

PowerPoint presentation

Social media expertise

Knowledge of newsletters

ORM tools knowledge

Analytics understanding

Job description

Job Description

• Build long-term relationships with clients
• Investigate and determine clients wants and needs
• Plan and implement digital strategies for clients
• Analyze media campaign performance
• Give strategic inputs to the execution team
• Drive insights from campaign performance
• Set up a list of KPIs to track for each client
• Prepare and present reports
• Keep abreast with new trends in digital technology
• Work on Pitch Decks for New Business

Key Skills and Qualifications

• Pitch Decks , Account Management
• Good in communication and PowerPoint presentation making
• Expertise with social media as a primary scope mandatory
• Knowledge of newsletters, mailers, videos
• ORM tools knowledge is a value
• Interact with clients and build relationships with them while ensuring their needs are being met
• Ability to understand and analyze Analytics of Social media platforms + Google
• Oversee a team of customer service Associates and ensure they are providing an exceptional client experience
• Mastermind creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Keep records and documentation of client interactions for training purposes
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement