City Operations Lead

GatiHire; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

SharePal in Chennai is seeking a City Operations Lead to own warehouse operations for a city — dispatch and fulfilment, returns and QC, inventory, and customer issues. The City Operations Lead leads a team of 3–5 warehouse staff and reports to the Operations Manager.

This is not a packing role; the City Operations Lead makes sure orders go out right and on time. 1–3 years in warehouse, inventory or logistics, ability to lead a team of 3–5, proficiency with Excel and dashboards, and fluency in

Qualifications

• 1–3 years in warehouse, inventory or logistics (rental or ecommerce experience is a plus).
• 2 Able to lead a team of 3–5 and get work done through them.
• 3 Comfortable with Excel and dashboards.
• 4 Fluent in Hindi, English and the local language of the city.
• 5 UG or PG graduates in any specialization.

Responsibilities

• Dispatch & fulfilment: Ensure every confirmed order goes out complete, correct and on time.
• Returns & same-day QC: Ensure returns are checked within 24 hours and damaged items are logged for repair.
• Inventory integrity: Keep items in correct bins; run stock counts and reconcile discrepancies.
• Customer ownership: Resolve all warehouse-related tickets without forwarding to others.
• Floor team leadership: Manage 3–5 warehouse staff across picking, packing, QC and dispatch.
• Cross-team coordination: Coordinate with central support and central purchase.

Skills

Warehouse operations

Inventory Management

Order Fulfilment & Dispatch

Returns Management

Quality Control (QC)

Picking, Packing & Dispatch

Education

Graduate

Tools

Excel

Dashboards

Job description

Job Description:

At a glance

Location

Chennai

Salary

INR 400,000 - 600,000 / Annual

Shift

Day

Urgency

Immediate Joining

Openings

2

Job requirements

Experience

1 - 3 years

Education

Graduate

English level

Good

About The Role

Job Description: City Operations Lead Warehouse Operations | SharePal Role Description SharePal is hiring a City Operations Lead to own warehouse operations for a city - dispatch and fulfilment, returns and QC, inventory, and customer issues. Once an order is confirmed, it belongs to the City Operations Lead's warehouse until it is marked completed. The City Operations Lead leads a team of 3–5 warehouse staff and reports to the Operations Manager. This is not a packing role; the City Operations Lead makes sure orders go out right and on time.

• 1 Dispatch & fulfilment: Ensure every confirmed order goes out complete, correct and on time. Track stock availability and flag shortages to central purchase before they break an order.
• 2 Returns & same-day QC: Ensure returns are checked within 24 hours. Send damaged items for repair immediately and keep the damage log accurate.
• 3 Inventory integrity: Keep the right item in the right bin, with the system matching the shelf. Run stock counts, close out discrepancies and drive replenishment.
• 4 Customer ownership: Resolve every ticket raised against an order from the warehouse, whether by the customer or by central support, rather than forwarding it.
• 5 Floor team leadership: Manage 3–5 warehouse staff across picking, packing, QC and dispatch.
• 6 Cross-team coordination: Coordinate with central support and central purchase, and chase anything that stalls between teams.

Requirements

• 1 1-3 years in warehouse, inventory or logistics (rental or ecommerce experience is a plus)
• 2 Able to lead a team of 3–5 and get work done through them
• 3 Comfortable with Excel and dashboards
• 4 Fluent in Hindi, English and the local language of the city
• 5 UG or PG graduates in any specialization

Must-have skills

• Warehouse operations
• Inventory Management
• Order Fulfilment & Dispatch
• Returns Management
• Quality Control (QC)
• Picking, Packing & Dispatch Coordination