City Operations Lead

GatiHire; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

SharePal in Mumbai is seeking a City Operations Lead to own warehouse operations for a city, including dispatch, fulfilment, returns and QC, and inventory management. You will lead 3–5 warehouse staff and report to the Operations Manager.

This role is not a packing role; ensure orders go out right and on time. Requirements include 1–3 years in warehouse/ logistics, ability to lead a team, strong Excel/dashboard skills, fluency in Hindi, English and local language, and UG/PG degree.

Qualifications

• 1–3 years in warehouse, inventory or logistics (rental or ecommerce experience is a plus).
• Able to lead a team of 3–5 and get work done through them.
• Comfortable with Excel and dashboards.
• Fluent in Hindi, English and the local language of the city.
• UG or PG graduates in any specialization.

Responsibilities

• Dispatch & fulfilment: ensure orders go out complete, correct and on time.
• Returns & same-day QC: check returns within 24 hours and log damages.
• Inventory integrity: correct bin placement, stock counts, discrepancies.
• Customer ownership: resolve warehouse tickets without forwarding.
• Floor team leadership: supervise 3–5 warehouse staff across activities.
• Cross-team coordination: liaise with central support and purchasing.

Skills

Warehouse operations

Inventory Management

Order Fulfilment & Dispatch

Returns Management

Quality Control (QC)

Stock Reconciliation

Team Management

Logistics Operations

Excel & Dashboard Reporting

Picking, Packing & Dispatch Co-ord

Damage Tracking & Management

E-commerce / Rental Operations

Education

UG or PG graduates in any specialization

Tools

Excel

Dashboard software

Job description

About The Role

SharePal is hiring a City Operations Lead to own warehouse operations for a city – dispatch and fulfilment, returns and QC, inventory, and customer issues. Once an order is confirmed, it belongs to the City Operations Lead's warehouse until it is marked completed. The City Operations Lead leads a team of 3–5 warehouse staff and reports to the Operations Manager. This is not a packing role; the City Operations Lead makes sure orders go out right and on time.

Key Responsibilities

• 1 Dispatch & fulfilment: Ensure every confirmed order goes out complete, correct and on time. Track stock availability and flag shortages to central purchase before they break an order.
• 2 Returns & same-day QC: Ensure returns are checked within 24 hours. Send damaged items for repair immediately and keep the damage log accurate.
• 3 Inventory integrity: Keep the right item in the right bin, with the system matching the shelf. Run stock counts, close out discrepancies and drive replenishment.
• 4 Customer ownership: Resolve every ticket raised against an order from the warehouse, whether by the customer or by central support, rather than forwarding it.
• 5 Floor team leadership: Manage 3–5 warehouse staff across picking, packing, QC and dispatch.
• 6 Cross-team coordination: Coordinate with central support and central purchase, and chase anything that stalls between teams.

Requirements

• 1 1–3 years in warehouse, inventory or logistics (rental or ecommerce experience is a plus)
• 2 Able to lead a team of 3–5 and get work done through them
• 3 Comfortable with Excel and dashboards
• 4 Fluent in Hindi, English and the local language of the city
• 5 UG or PG graduates in any specialization

At a Glance

• Location: Mumbai
• Salary: INR 400,000 - 600,000 / Annual
• Shift: Day
• Urgency: Immediate Joining
• Openings: 2

Must-have skills

• Warehouse operations
• Inventory Management
• Order Fulfilment & Dispatch
• Returns Management
• Quality Control (QC)
• Stock Reconciliation
• Team Management
• Logistics Operations
• Excel & Dashboard Reporting
• Picking, Packing & Dispatch Coordination
• Damage Tracking & Management
• E-commerce / Rental Operations