City Operations Lead

GatiHire; Bengaluru; Presencial; INR 400.000 - 600.000; Tempo integral

Resumo da vaga

SharePal is hiring a City Operations Lead to own warehouse operations for a city—dispatch and fulfilment, returns and QC, inventory, and customer issues. The role manages 3–5 warehouse staff and reports to the Operations Manager, ensuring orders go out right and on time.

The ideal candidate has 1–3 years in warehousing or logistics, can lead a small team, and is comfortable with Excel and dashboards in a fast-paced environment in Bangalore. Immediate joining is preferred.

Qualificações

• 1–3 years in warehouse, inventory or logistics (rental or ecommerce experience is a plus)
• Able to lead a team of 3–5 and get work done through them
• Comfortable with Excel and dashboards
• Fluent in Hindi, English and the local language of the city
• UG or PG graduates in any specialization

Responsabilidades

• Dispatch & fulfilment: Ensure every confirmed order goes out complete, correct and on time
• Returns & same-day QC: Ensure returns are checked within 24 hours. Send damaged items for repair immediately and keep the damage log accurate
• Inventory integrity: Keep the right item in the right bin, with the system matching the shelf. Run stock counts, close out discrepancies and drive replenishment
• Customer ownership: Resolve every ticket raised against an order from the warehouse, whether by the customer or by central support, rather than forwarding it
• Floor team leadership: Manage 3–5 warehouse staff across picking, packing, QC and dispatch
• Cross-team coordination: Coordinate with central support and central purchase, and chase anything that stalls between teams

Conhecimentos

Warehouse Operations

Inventory Management

Order Fulfilment & Dispatch

Returns Management

Quality Control (QC)

Stock Reconciliation

Team Management

Logistics Operations

Picking, Packing & Dispatch Co-ord

Damage Tracking & Management

E-commerce / Rental Operations

Formação

UG/PG graduates in any specialization

Ferramentas

Excel

Dashboard reporting

Descrição da vaga

About The Role

SharePal is hiring a City Operations Lead to own warehouse operations for a city – dispatch and fulfilment, returns and QC, inventory, and customer issues. Once an order is confirmed, it belongs to the City Operations Lead's warehouse until it is marked completed. The City Operations Lead leads a team of 3–5 warehouse staff and reports to the Operations Manager. This is not a packing role; the City Operations Lead makes sure orders go out right and on time.

Key Responsibilities

• Dispatch & fulfilment: Ensure every confirmed order goes out complete, correct and on time. Track stock availability and flag shortages to central purchase before they break an order.
• Returns & same-day QC: Ensure returns are checked within 24 hours. Send damaged items for repair immediately and keep the damage log accurate.
• Inventory integrity: Keep the right item in the right bin, with the system matching the shelf. Run stock counts, close out discrepancies and drive replenishment.
• Customer ownership: Resolve every ticket raised against an order from the warehouse, whether by the customer or by central support, rather than forwarding it.
• Floor team leadership: Manage 3–5 warehouse staff across picking, packing, QC and dispatch.
• Cross-team coordination: Coordinate with central support and central purchase, and chase anything that stalls between teams.

Requirements

• 1–3 years in warehouse, inventory or logistics (rental or ecommerce experience is a plus)
• Able to lead a team of 3–5 and get work done through them
• Comfortable with Excel and dashboards
• Fluent in Hindi, English and the local language of the city
• UG or PG graduates in any specialization

At a Glance

• Location: Bangalore
• Salary: INR 400,000 - 600,000 / Annual
• Shift: Day
• Urgency: Immediate Joining
• Openings: 3

Job requirements

• Experience: 1 - 3 years
• English level: Basic

Must-have skills

• Warehouse Operations
• Inventory Management
• Order Fulfilment & Dispatch
• Returns Management
• Quality Control (QC)
• Stock Reconciliation
• Team Management
• Logistics Operations
• Excel & Dashboard Reporting
• Picking, Packing & Dispatch Coordination
• Damage Tracking & Management
• E-commerce / Rental Operations