City Operations Lead

GatiHire; Delhi; Presencial; INR 400.000 - 600.000; Jornada completa

Descripción de la vacante

SharePal is seeking a City Operations Lead to own warehouse operations for a city — dispatch and fulfilment, returns and QC, inventory, and customer issues. The City Operations Lead leads a team of 3–5 warehouse staff and reports to the Operations Manager.

This is not a packing role; the lead ensures orders go out right and on time. Responsibilities include overseeing dispatch, returns, stock integrity, and customer ticket ownership, while coordinating with central support and purchase teams.

Formación

• 1–3 years of experience in warehouse, inventory or logistics.
• Ability to lead a team of 3–5 staff.
• Proficient with Excel and dashboard reporting.
• Fluent in Hindi, English and local city language.
• UG or PG graduate in any specialization.

Responsabilidades

• Oversee dispatch and fulfilment to ensure on-time, complete orders.
• Manage returns and same-day QC, log damage, coordinate repairs.
• Maintain inventory accuracy and drive stock replenishment.
• Own customer tickets from warehouse side, resolve in-house.
• Lead 3–5 warehouse staff across picking, packing, QC and dispatch.
• Coordinate with central support and central purchase.

Conocimientos

Warehouse operations

Inventory management

Order fulfilment

Returns management

Quality control

Stock reconciliation

Logistics operations

Excel

Dashboard reporting

Picking, packing & dispatch

Damage tracking

E-commerce / Rental Operations

Educación

UG/PG graduate

Herramientas

Dashboards

Descripción del empleo

About The Role

About the role Job Description: City Operations Lead Warehouse Operations | SharePal Role Description SharePal is hiring a City Operations Lead to own warehouse operations for a city – dispatch and fulfilment, returns and QC, inventory, and customer issues. Once an order is confirmed, it belongs to the City Operations Lead's warehouse until it is marked completed. The City Operations Lead leads a team of 3–5 warehouse staff and reports to the Operations Manager. This is not a packing role; the City Operations Lead makes sure orders go out right and on time.

Key Responsibilities

• 1 Dispatch & fulfilment: Ensure every confirmed order goes out complete, correct and on time. Track stock availability and flag shortages to central purchase before they break an order.
• 2 Returns & same-day QC: Ensure returns are checked within 24 hours. Send damaged items for repair immediately and keep the damage log accurate.
• 3 Inventory integrity: Keep the right item in the right bin, with the system matching the shelf. Run stock counts, close out discrepancies and drive replenishment.
• 4 Customer ownership: Resolve every ticket raised against an order from the warehouse, whether by the customer or by central support, rather than forwarding it.
• 5 Floor team leadership: Manage 3–5 warehouse staff across picking, packing, QC and dispatch.
• 6 Cross-team coordination: Coordinate with central support and central purchase, and chase anything that stalls between teams.

Requirements

• 1 1–3 years in warehouse, inventory or logistics (rental or ecommerce experience is a plus)
• 2 Able to lead a team of 3–5 and get work done through them
• 3 Comfortable with Excel and dashboards
• 4 Fluent in Hindi, English and the local language of the city
• 5 UG or PG graduates in any specialization

At a glance

Location
Delhi

Salary
INR 400,000 - 600,000 / Annual

Shift
Day

Urgency
Immediate Joining

Openings
2

Job requirements

Experience

1 - 3 years

Education

Graduate

English level

Good

About The Role

About the role Job Description: City Operations Lead Warehouse Operations | SharePal Role Description SharePal is hiring a City Operations Lead to own warehouse operations for a city – dispatch and fulfilment, returns and QC, inventory, and customer issues. Once an order is confirmed, it belongs to the City Operations Lead's warehouse until it is marked completed. The City Operations Lead leads a team of 3–5 warehouse staff and reports to the Operations Manager. This is not a packing role; the City Operations Lead makes sure orders go out right and on time.

Key Responsibilities

• 1 Dispatch & fulfilment: Ensure every confirmed order goes out complete, correct and on time. Track stock availability and flag shortages to central purchase before they break an order.
• 2 Returns & same-day QC: Ensure returns are checked within 24 hours. Send damaged items for repair immediately and keep the damage log accurate.
• 3 Inventory integrity: Keep the right item in the right bin, with the system matching the shelf. Run stock counts, close out discrepancies and drive replenishment.
• 4 Customer ownership: Resolve every ticket raised against an order from the warehouse, whether by the customer or by central support, rather than forwarding it.
• 5 Floor team leadership: Manage 3–5 warehouse staff across picking, packing, QC and dispatch.
• 6 Cross-team coordination: Coordinate with central support and central purchase, and chase anything that stalls between teams.

Requirements

• 1 1–3 years in warehouse, inventory or logistics (rental or ecommerce experience is a plus)
• 2 Able to lead a team of 3–5 and get work done through them
• 3 Comfortable with Excel and dashboards
• 4 Fluent in Hindi, English and the local language of the city
• 5 UG or PG graduates in any specialization

Must-have skills

• Warehouse operations
• Inventory Management
• Order Fulfilment & Dispatch
• Returns Management
• Quality Control (QC)
• Stock Reconciliation
• Logistics Operations
• Excel & Dashboard Reporting
• Picking, Packing & Dispatch Coordination
• Damage Tracking & Management
• E-commerce / Rental Operations