City Lead

Spinny; Chennai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Spinny is seeking a results-oriented Operations Lead to manage ground operations for G1 and end-to-end funnel ownership for G3. You will drive key KPIs, manage a 15-20 member team, and partner with procurement, logistics, and sales to optimize delivery and documentation.

The role requires 3-6 years in execution roles, a bachelor’s degree from a Tier 1/2 college, and strong communication and analytical abilities. This is an on-site position based in Chennai, India.

Qualifications

• 3-6 years of professional work experience in an execution-driven role.
• Graduate from a Tier 1/2 College/University.
• Excellent written, communication, research and analytical skills.
• Ability to think creatively about business problems and provide solutions.
• Previous team management experience leading 15-20 members.

Responsibilities

• Oversee evaluation, delivery, documentation, and logistics for the G1 channel.
• Drive KPIs including timely evaluations, deliveries, SOP adherence and quality metrics.
• Lead hiring, training and daily planning for the on-ground fleet.
• Own end-to-end funnel for the G3 channel from leads to delivery and price negotiation.
• Lead growth and P&L for the G3 vertical in the geography.

Skills

Leadership

Operations management

KPIs

Communication

Team leadership

Education

Bachelor's degree (Tier 1/2 college)

Job description

We operate through two key sales channels — Spinny Retail and Spinny Partners (B2B Auction platform).

• Retail: We purchase used cars on our inventory, refurbish them at our owned workshops, and sell them through our retail outlets in Hub and Park formats
• Auction: We enable digital auctions for used car dealers based on in-house inspection reports. Prices are offered to sellers only after a confirmed dealer bid, ensuring minimal inventory risk.

The Supply vertical (car procurement) is common to both channels. Every incoming car runs through the Auction platform for the best price discovery, leveraging our network of 10,000+ channel partners, including Spinny Retail.

SUPPLY CHANNELS

We operate two primary procurement channels:

• G1 (Online C2B): Direct sellers who connect with Spinny digitally
• G3 (Offline B2B): Partnerships with new car dealerships, OEMs, leasing companies and corporate sellers

G1 SUPPLY FUNNEL

1. Lead Generation: Through Spinny’s digital platforms (website and app)

2. Inside Supply: A telecalling team that qualifies leads and schedules car evaluations at the customer’s preferred time and location

3. Inspection Ops: A fleet of technical evaluators who work in defined slots, moving from one scheduled evaluation to another. Each evaluator starts and ends their day from their home location 4. Closure: A tele-sales team responsible for price negotiation with sellers. They attempt to bridge price gaps by collaborating with sales teams, and schedule delivery once the price is agreed

5. Delivery Ops: A team of drivers and documentation agents who manage the final pickup, verify documentation, and trigger payment upon approval.

KEY RESPONSIBILITIES

1. Lead Ground Operations (G1 Supply):

• Oversee evaluation, delivery, documentation, and logistics for the G1 channel
• Drive key operational KPIs including fulfilment of scheduled evaluations and deliveries, operational SOP adherence, and quality metrics
• Manage hiring, training, daily operational planning and performance monitoring for the on-ground fleet
• Own the end-to-end funnel for the G3 channel — from lead generation to final delivery and price negotiations
• Lead growth and P&L for the G3 vertical in the respective geography
• Develop and execute strategies to expand partnerships with new car dealerships to maximise procurements from the exchange enquiries
• Manage a team of Business Development Managers (BDMs) responsible for relationship management and lead generation

REQUIREMENTS

• 3-6 yrs. of professional work experience, preferably have worked at a high growth startup/FMCG/FMCD in an execution driven role.
• Graduate from Tier 1/2 College/University.
• Excellent written, communication, research, and analytical skills.
• Ability to think creatively about business problems and come up with solutions.
• Previous team management/leadership ability to lead teams of at least 15-20 members.