Builder - Growth

Cars24; Gurugram District; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Cars24 seeks a Senior City Head to own city-level performance, growth and profitability in Gurugram. You will drive vehicle sourcing, retail sales and channel-led expansion while leading large cross-functional teams across sales, operations, and support.

The role requires 10–15 years in automotive/retail sectors, strong P&L discipline, and a proven ability to scale operations with data-driven decision-making. MBA preferred; Bachelor's degree mandatory.

Qualifications

• 10–15 years of experience in automotive, retail, e-commerce or high-growth operations.
• Significant city/region or business unit P&L ownership.
• Proven ability to lead large, diverse, cross-functional teams.
• Strong commercial acumen with revenue growth and margins understanding.
• Experience using CRM tools and dashboards for decision-making.
• Bachelor’s degree is mandatory; MBA preferred.

Responsibilities

• Own the city’s end-to-end business performance, including revenue, margins and profitability.
• Develop and execute the city growth strategy across vehicle acquisition, retail sales, and channel-led business.
• Drive sourcing and sales volumes while maintaining pricing, margin, and inventory discipline.
• Lead large, cross-functional teams across sales, operations, inspections, retail and customer support.
• Improve inventory turnover, productivity, conversion and overall operations.
• Build and expand dealer, channel partner and local business networks.
• Own the customer experience agenda including NPS, CSAT, escalations and service quality.
• Ensure adherence to RTO, legal, documentation, audit and regulatory requirements.
• Establish governance through hiring, coaching, performance management and succession planning.

Skills

P&L ownership

Cross-functional leadership

CRM & dashboards

Forecasting & analytics

Negotiation & stakeholder management

Team building

Education

Bachelor's degree

MBA (preferred)

Tools

CRM tools

Job description

A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we are building at Cars24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We are building a one-stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years.

What will you drive?

• Own the city’s end-to-end business performance, including revenue, margins, cost optimisation, and profitability.
• Develop and execute the city growth strategy across vehicle acquisition, retail sales, and channel-led business.
• Drive sourcing and sales volumes while maintaining strong pricing, margin, and inventory discipline.
• Lead large, cross-functional teams across sales, operations, inspections, retail, and customer support.
• Improve inventory turnaround time, productivity, conversion, and overall operational efficiency.
• Build and expand dealer, channel partner, and local business networks to strengthen market penetration.
• Own the customer experience agenda, including NPS, CSAT, escalations, and service quality.
• Ensure strict adherence to RTO, legal, documentation, audit, and regulatory requirements.
• Build a strong leadership pipeline through structured hiring, coaching, performance management, and succession planning.
• Analyse market trends, competitor movement, and city-level opportunities to drive strategic decisions.
• Partner with regional and central teams to deliver business priorities and scalable operating models.
• Establish strong governance through regular business reviews, dashboards, and performance tracking

Who are we looking for?

• 10 - 15 years of experience in automotive, retail, e-commerce, consumer internet, or high-growth operations.
• Significant experience in managing a city, cluster, region, or business unit with direct P&L ownership.
• Proven ability to lead large, diverse, and cross-functional teams.
• Strong commercial acumen with deep understanding of revenue growth, margins, cost structures, and profitability.
• Demonstrated success in scaling operations, improving productivity, and delivering business turnarounds.
• Strong analytical orientation with experience using CRM tools, dashboards, and business intelligence for decision-making.
• Excellent leadership, stakeholder management, negotiation, and problem-solving capabilities.
• Ability to operate effectively in a fast-paced, target-driven, and highly dynamic environment.
• Automotive or high-velocity retail experience will be strongly preferred.
• Bachelor’s degree is mandatory; an MBA from a reputed institution is preferred.