Builder - Growth Partner

Cars24; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cars24 is seeking a dynamic leader to guide Technical Retail Associates (TRAs) toward achieving aggressive business targets. You will own the end-to-end funnel, drive appointments, inspections, and SI conversions, and partner with Retail, Sales, Yard, and YRS to maximize outcomes.

We value strong analytical skills, coaching excellence, and a bias for action in a fast-paced, performance-driven environment. Join us to propel growth and customer satisfaction on the journey ahead.

Qualifications

• Strong analytical and problem-solving capabilities.
• Ability to lead, coach, and motivate frontline teams.
• Understanding of conversion funnels and KPI metrics.
• Excellent execution discipline.
• Strong stakeholder-management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and develop a team of Technical Retail Associates to achieve targets.
• Drive Visit/Appointment-to-Connect and Conversion across Yard and YRS.
• Own the customer funnel and improve fulfilment and conversion.
• Monitor performance via data and implement corrective actions.
• Improve TRA productivity, calling effectiveness, inspection completion, SI achievement.
• Manage Blue Caller team for outreach and appointment conversion.
• Provide regular reviews, coaching, and accountability.
• Collaborate with Retail, Sales, Yard, and YRS to convert inspections into SI.
• Translate insights into action plans and recover missed opportunities.
• Foster culture of execution and customer focus.

Skills

Leadership

Team coaching

Analytical thinking

Data-driven decision making

Stakeholder management

Problem solving

Communication

Job description

A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we are building at Cars24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We are building a one-stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years.

What will you drive?

Lead and develop a team of Technical Retail Associates (TRAs) to consistently achieve business targets.

Drive Visit/Appointment-to-Connect, Connect-to-Inspection, and Inspection-to-SI conversion across Yard and YRS.

Own the complete customer funnel and identify opportunities to improve fulfilment and conversion at every stage.

Monitor daily and monthly performance through data, identify performance gaps, and implement timely corrective actions.

Improve TRA productivity, calling effectiveness, inspection completion, and SI achievement.

Manage and optimize the Blue Caller team for customer outreach, follow-ups, and appointment conversion.

Establish strong performance management through regular reviews, coaching, feedback, and clear accountability.

Partner closely with Retail, Sales, Yard, and YRS stakeholders to ensure inspection opportunities are effectively converted into SI.

Build a culture of execution rigor, ownership, customer focus, and continuous improvement.

Translate business data into actionable insights and ensure missed opportunities are identified and recovered quickly.

Who are we looking for?

Strong analytical and problem-solving capabilities, with the ability to interpret funnel metrics and identify root causes behind performance gaps.

Proven ability to lead, coach, and motivate frontline teams in a target-driven environment.

A strong understanding of conversion funnels, productivity metrics, and operational KPIs.

Excellent execution discipline with a consistent focus on follow-through and outcomes.

Strong stakeholder-management skills and the ability to collaborate effectively across Sales, Retail, Yard, and YRS teams.

The ability to convert insights into clear, practical, and high-impact action plans.

Strong communication and interpersonal skills.

Comfort operating in a fast-paced, dynamic, and performance-oriented environment.

A strong bias for action, accountability, and end-to-end ownership of business results.

Gear up and join our winning and exciting team at Cars24, where every day is a drive towards success!