Cisco Collaboration Engineer

Black Box; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Black Box is looking for a Sr Cisco Collaboration Engineer in Bengaluru. As part of this role, you will install, configure, and troubleshoot Cisco Unified Communications products and provide systems administration training. We're seeking candidates with 5+ years of experience and a strong understanding of TCP/IP and related technologies.

The ideal applicant will hold a CCNP Voice/Collaboration certification and demonstrate excellent communication skills. Join us to support and enhance our clients' collaboration systems!

Qualifications

• CCNP Voice/Collaboration or equivalent experience required.
• 5+ years of experience in implementation, configuration, and troubleshooting.
• Strong understanding of security and privacy controls for voice systems.

Responsibilities

• Install, configure and troubleshoot Cisco Unified Communications products.
• Provide systems administration training to clients.
• Assist in troubleshooting client installations.

Skills

Cisco Unified Communications Manager

SIP border solutions

LAN troubleshooting

TCP/IP

Cloud and virtualization technologies

Excellent communication skills

Education

CCNP Voice/Collaboration

Bachelor's degree or equivalent work experience

Job description

We have openings for Sr Cisco Collaboration Engineer professionals at Bangalore location.

Total Experience: 4+ yrs

Role: Cisco Collaboration Engineer

Mode of Work: 5 Days Working from Office

Salary: Case to case basis

Primary Roles & Responsibilities

• Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
• Install and configure voice gateways as part of the Collaboration solutions.
• Install and configure LAN switches and networking components.
• Install and configure SIP border solutions (CUBE and other SBC’s).
• Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
• Troubleshoot integrated technology issues and maintain an accurate issues list.
• Provide systems administration training to clients.
• Learn to understand the customer environment (technical and political) and when to escal.
• Work with Account Managers to identify new opportunities (cross selling and up selling while on projects).
• Participate in the modification and continual improvement of the professional services project documentation and the project implementation processes.
• Assist support technicians in troubleshooting client installation.
• Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non‑technical capabilities. Ensure further expansion of skill‑set in the products & services that Black Box supports.
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
• Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.
• Perform other duties as assigned.

Education / Experience Requirements

• CCNP Voice/Collaboration or equivalent experience. (CCIE Voice/Collaboration strongly preferred)
• Bachelors degree and/or equivalent work/military experience (5+ years).
• This position requires Senior level experience with implementation, configuration, and troubleshooting in the following applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.
• Experience designing collaboration solutions given client requirements and goals.
• Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs.
• Strong understanding of cloud and virtualization technologies.
• Ability to manage and coordinate multiple projects.
• Excellent communications and documentation skills.