Video Unified Communications Engineer

VMC Soft Technologies, Inc; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

VMC Soft Technologies, Inc is hiring a Senior Video Unified Communications Engineer (AVCN) in Bengaluru. This role involves designing and supporting enterprise Audio-Visual Collaboration solutions while providing L2/L3 support for Cisco technologies.

The ideal candidate will have 6-15 years of experience with Cisco Collaboration products. Strong troubleshooting skills and a proactive attitude are essential. Work mode is on-site in India.

Qualifications

• 6-15 years of experience in Cisco Voice & Video technologies.
• Strong expertise in Cisco Collaboration products and enterprise video solutions.
• Excellent troubleshooting, analytical, and communication skills.

Responsibilities

• Design, plan, implement, and support enterprise Audio-Visual Collaboration (AVCN) solutions.
• Provide L2/L3 technical support for Cisco Voice & Video infrastructure.
• Troubleshoot complex Cisco Collaboration and Video issues across enterprise environments.

Skills

Cisco Video Endpoints (Desk Pro, Codec Pro, Room Bar, Room Bar Pro, etc.)

Cisco Webex Cloud & Control Hub

Audio/Video Design, Implementation & Troubleshooting

Cisco Unified Communications Manager (CUCM)

Cisco Unity Connection (CUC)

Cisco Expressway

SIP & H.323 Protocols

L2/L3 Support for Cisco Collaboration Infrastructure

Basic knowledge of Python or Ansible

Tools

Splunk

Wireshark

SolarWinds

HEPIC or similar monitoring tools

Job description

Overview

We\'re Hiring | Senior Video Unified Communications Engineer (AVCN)

Location: Gurgaon | Bangalore | Hyderabad (On-site)

Experience: 6 15 Years

Role: Senior Video Unified Communications Engineer (AVCN)

Key Skills (Must Have)

• Cisco Video Endpoints (Desk Pro, Codec Pro, Room Bar, Room Bar Pro, etc.)
• Cisco Webex Cloud & Control Hub
• Audio/Video Design, Implementation & Troubleshooting
• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection (CUC)
• Cisco Expressway
• Cisco Meeting Server (CMS)
• Cisco Voice Gateways
• SIP & H.323 Protocols
• Cisco Webex Meetings & Webex Calling
• L2/L3 Support for Cisco Collaboration Infrastructure
• Enterprise Collaboration Network Design & Troubleshooting
• Debug Log Analysis
• Basic knowledge of Python or Ansible

Good to Have

• Splunk
• Wireshark
• SolarWinds
• HEPIC or similar monitoring tools

Key Responsibilities

• Design, plan, implement, and support enterprise Audio-Visual Collaboration (AVCN) solutions.
• Provide L2/L3 technical support for Cisco Voice & Video infrastructure.
• Troubleshoot complex Cisco Collaboration and Video issues across enterprise environments.
• Support Cisco Webex Meetings, Calling, and Control Hub.
• Analyze SIP/H.323 signaling and debug logs to resolve issues.
• Collaborate with cross-functional teams, vendors, and customers to ensure seamless service delivery.
• Monitor infrastructure health and proactively resolve incidents using monitoring tools.

Requirements

• 6 15 years of experience in Cisco Voice & Video technologies.
• Strong expertise in Cisco Collaboration products and enterprise video solutions.
• Excellent troubleshooting, analytical, and communication skills.
• Experience in enterprise collaboration network design and implementation.
• Ability to own incidents and deliver high-quality technical resolutions.

Soft Skills

• Strong communication and stakeholder management
• Analytical thinking and problem-solving
• Team collaboration and leadership
• Proactive attitude with ownership mindset

Work Mode

On-site