Cisco collaboration Engineer-L2

Black Box; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Black Box seeks a Cisco Collaboration Engineer – L2 to install, configure and troubleshoot Cisco UC products in Bengaluru. You will handle CUCM, Unity, CUC, Jabber, UCCX and related services, with a focus on networking, SIP and QoS in a 5‑day on‑site role.

Ideal candidates bring CCNP/CCIE level experience, strong TCP/IP skills, and the ability to manage multiple projects while providing customer training and support.

Qualifications

• CCNP Voice/Collaboration or CCIE preferred with senior‑level experience.
• Bachelor’s degree or equivalent work/military experience (5+ years).
• Experience with CUCM, CUC, Jabber, UCCX, CER and Expressway/Collaboration Edge.
• Experience designing collaboration solutions to client requirements.
• Strong TCP/IP knowledge; ability to install and troubleshoot LAN/WAN.
• Cloud, virtualization knowledge; automation/ orchestration a plus.
• Ability to manage multiple projects and communicate effectively.

Responsibilities

• Install, configure and troubleshoot Cisco UC products including CUCM, Unity, CUC, and CEC.
• Install and configure voice gateways as part of the Collaboration solutions.
• Install and configure LAN switches and networking components.
• Establish QoS policies.
• Install and configure SIP border solutions (SBCs).
• Ensure security and privacy controls for voice systems and standards.
• Troubleshoot incidents and maintain an issues list.
• Provide systems administration training to clients.
• Understand customer environment and escalate when needed.
• Collaborate with Account Managers to identify cross‑sell opportunities.
• Contribute to project documentation and implementation processes.
• Assist support technicians in troubleshooting installations.
• Continuously expand knowledge of products and services supported by Black Box.

Education

Bachelor's degree or equivalent experience

CCNP Voice/Collaboration or equivalent experience

CCIE Voice/Collaboration strongly preferred

Tools

CUCM

Unity/CUC

IM&P (Jabber)

UCCX

CER

Expressway/Collaboration Edge

Job description

Cisco Collaboration Engineer – L2

Job Location: Bangalore – Manyta Tech Park

Mode of work: 5 days working from office

Experience: 2+ years

Shifts: Rotational shifts

Responsibilities

• Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity, Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
• Install and configure voice gateways as part of the Collaboration solutions.
• Install and configure LAN switches and networking components.
• Establish QoS policies.
• Install and configure SIP border solutions (CUBE and other SBCs).
• Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
• Troubleshoot integrated technology issues and maintain an accurate issues list.
• Provide systems administration training to clients.
• Learn to understand the customer environment (technical and political) and when to elevate/escalate.
• Work with Account Managers to identify new opportunities (cross‑selling and up‑selling while on projects).
• Participate in the modification and continual improvement of the professional services project documentation and the project implementation processes.
• Assist support technicians in troubleshooting client installation.
• Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non‑technical capabilities. Ensure further expansion of skill‑set in the products & services that Black Box supports.
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day‑to‑day service delivery operations and the client experience.
• Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.
• Perform other duties as assigned.

Education & Experience Requirements

• CCNP Voice/Collaboration or equivalent experience. (CCIE Voice/Collaboration strongly preferred)
• Bachelor’s degree and/or equivalent work/military experience (5+ years).
• This position requires senior‑level experience with implementation, configuration, and troubleshooting in the following applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.
• Experience designing collaboration solutions given client requirements and goals.
• Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs.
• Strong understanding of cloud and virtualization technologies.
• Automation, orchestration and/or development experience a plus.
• Ability to manage and coordinate multiple projects.
• Excellent communication and documentation skills.