Principal Consultant- Cisco Collaboration

Black Box; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Black Box is hiring Principal Consultant- Cisco Collaboration in Bangalore. This senior role requires 12+ years of experience in Cisco Collaboration, including CUCM, Unity, UCCX and Voice gateways.

You will work 5 days onsite, implementing and supporting complex voice and collaboration solutions while ensuring security and performance. You will engage with clients to understand environments, collaborate with account managers for opportunities, and contribute to project documentation and

Qualifications

• 12+ years of experience in Cisco Collaboration implementations and support.
• Strong hands-on experience with CUCM, Unity/Unity Connection, UCCX and CER.
• Experience integrating Cisco solutions with cloud and on-prem networks.

Responsibilities

• Install, configure and troubleshoot Cisco UC products (CUCM, Unity, Unity Connection, UCCX, Webex).
• Configure voice gateways as part of Collaboration solutions.
• Configure LAN switches and networking components; establish QoS.
• Configure SIP border solutions (CUBE and SBCs).
• Ensure security/privacy controls for voice systems and design per standards.
• Troubleshoot issues and maintain an issues list; provide client training.

Skills

Cisco Collaboration

CUCM

Voice/UC

Networking

Security

Education

CCNP Voice/Collaboration

Tools

CUCM

Unity

Webex

Job description

We have openings for Principal Consultant- Cisco Collaboration role at Bangalore location

Total Experience: 12+ yrs

Mode of Work: 5 Days Working from Office

Salary: Case to case basis

Primary Roles & Responsibilities:

• Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
• Install and configure voice gateways as part of the Collaboration solutions
• Install and configure LAN switches and networking components
• Establish QOS policies
• Install and configure SIP border solutions (CUBE and other SBC’s)
• Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
• Troubleshoot integrated technology issues and maintain an accurate issues list.

Description for Internal Candidates

Primary Roles & Responsibilities:

• Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
• Install and configure voice gateways as part of the Collaboration solutions
• Install and configure LAN switches and networking components
• Install and configure SIP border solutions (CUBE and other SBC’s)
• Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
• Troubleshoot integrated technology issues and maintain an accurate issues list.

Primary Roles & Responsibilities:

• Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
• Install and configure voice gateways as part of the Collaboration solutions
• Install and configure LAN switches and networking components
• Install and configure SIP border solutions (CUBE and other SBC’s)
• Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
• Troubleshoot integrated technology issues and maintain an accurate issues list.
• Provide systems administration training to clients
• Learn to understand the customer environment (technical and political) and when to elevate.
• Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)
• Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
• Assist support technicians in troubleshooting client installation
• Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill‑set in the products & services that Black Box supports.
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
• Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.
• Perform other duties as assigned

Knowledge, Skills, Abilities

Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions. Has a strong record for making decisions that are correct and accurate. Applies strategies to implement effective decision making during crises.

Interpersonal Relationships - Demonstrates appropriate and professional behavior at all times. Uses a high degree of tact and diplomacy in working with others. Models and exercises sound judgment regarding personal conduct. Is aware of one’s own style or preference and its impact on others. Earns the respect of others.

Problem Solving and Critical Thinking - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary. Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way. Identifies the information needed to solve a problem effectively. Gets input from internal/external contacts who are closest to the problem.

Education / Experience Requirements

• CCNP Voice/Collaboration or equivalent experience. (CCIE Voice/Collaboration strongly preferred)
• With 12+ yrs of experience, This position requires Senior level experience with implementation, configuration, and troubleshooting in the following applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.
• MS Teams Direct Routing integration with CUBE or other SBC’s
• Experience with 3rd Party PBX is desirable
• Virtual Platforms like VMWARE, ORACLE Microsoft is Desirable
• Experience designing collaboration solutions given client requirements and goals
• Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs
• Strong understanding of cloud and virtualization technologies
• Ability to manage and coordinate multiple projects
• Excellent communications and documentation skills