Cinema Manager

PVR Limited; Gurugram District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

PVR Limited invites applications for Head of Cinema Operations to drive revenue and customer satisfaction through efficient operations, SOP adherence, and fair people management.

You will oversee financials, track performance, drive local marketing, ensure compliance, training, and cross-functional collaboration to sustain market leadership.

Responsibilities

• Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate).
• Tracks and directs the performance of the cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues- Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives.
• Drive Local Area Marketing to increase admissions to the cinema. Also to establish PVR, not only as Cinema but as an overall entertainment destination of first choice.
• Drive sales to enhance cinema performance.
• COGS Control.
• Ensures redressal of all customer complaints at the cinemas within stipulated timelines.
• Ensures compliance to Cinema SOPs and achieving benchmark scores in Quality Audits
• Ensures cinema delivers excellent customer service and qualifies benchmark ratings in Mystery customer audits
• Plans and implements the On-the-Job Training/Operational Training for DMs and Duty Officer and front line staffing coordination with the training team, for operational efficiency.
• Attrition Control by keeping close contact with cinema team members and keep them motivated.
• Training of team on various initiatives (local and corporate)
• Facilitates implementation of all marketing drives at the cinema as per the corporate directives.
• Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid course correction by the management.
• Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations.
• Statutory Compliance and Liasioning. Interact with local authorities (Govt./Police/Developer)for smooth operations and timely support to the cinema).
• Develops a strong bonding amongst the cross functional team members through building common understanding of the cinema performance and their contribution towards achievement of the same.

Job description

To head the Cinema Operations as a Revenue Centre Head for ensuring & meeting the Customer Satisfaction Scores and Revenue targets through Efficient operations, Centered on the Standard Operating Procedures and fair People Management practices.

Key Responsibilities:

• Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate).
• Tracks and directs the performance of the cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues- Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives.
• Drive Local Area Marketing to increase admissions to the cinema. Also to establish PVR, not only as Cinema but as an overall entertainment destination of first choice.
• Drive sales to enhance cinema performance.
• COGS Control.
• Ensures redressal of all customer complaints at the cinemas within stipulated timelines.
• Ensures compliance to Cinema SOPs and achieving benchmark scores in Quality Audits
• Ensures cinema delivers excellent customer service and qualifies benchmark ratings in Mystery customer audits
• Plans and implements the On-the-Job Training/Operational Training for DMs and Duty Officer and front line staffing coordination with the training team, for operational efficiency.
• Attrition Control by keeping close contact with cinema team members and keep them motivated.
• Training of team on various initiatives (local and corporate)
• Facilitates implementation of all marketing drives at the cinema as per the corporate directives.
• Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid course correction by the management.
• Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations.
• Statutory Compliance and Liasioning. Interact with local authorities (Govt./Police/Developer)for smooth operations and timely support to the cinema).
• Develops a strong bonding amongst the cross functional team members through building common understanding of the cinema performance and their contribution towards achievement of the same.

Other Job Specification:

• Functional knowledge of all functional teams at a Cinema and impact of their performance on the P&L of the Cinema.
• Knowledge and functioning of Projection machine / software.
• Meeting customer expectations (Patrons /Management/Statutory Bodies) while focussing at the business goals.
• Build bridges amongst multifunctional team members for cohesive actions by the cinema team.
• Responsible to the Area Manager/Regional Manager for delivery against targets.
• Effective handling of External customers for ensuring value service delivery.