Cinema Manager

Devgn Cinex; Rajkot; On-site; INR 500,000 - 900,000; Full time

Job summary

Devgn Cinex in Rajkot, India seeks an Operations Manager to oversee daily cinema operations including box office, concessions, and auditorium management. You will lead staff across shifts and ensure shows start on time and maintain safety and cleanliness standards.

The role requires strong leadership, problem solving, and coordination with maintenance, marketing, and distributors. You will drive revenue through ticketing and events and prepare regular performance reports.

Responsibilities

• Manage the cinema's day-to-day operations including box office, concessions, auditorium, housekeeping, and customer service.
• Ensure shows start and finish on schedule and uphold operational standards.
• Lead, motivate, train, and manage cinema staff to deliver excellent customer service.
• Prepare staff rosters and ensure adequate manpower coverage across all shifts.
• Monitor ticket sales, food & beverage sales, occupancy, revenue, and operating costs.
• Drive revenue through ticketing, food & beverage, promotions, memberships, and other commercial initiatives.
• Handle customer feedback, complaints, escalations, and service recovery professionally.
• Ensure cleanliness, hygiene, ambience, and presentation standards are maintained.
• Ensure compliance with fire safety, security, health & safety, licensing, and statutory requirements.
• Coordinate with maintenance and technical teams to ensure projectors, sound systems, HVAC, elevators, POS systems, and other equipment are functioning properly.
• Monitor cash handling, daily reconciliation, inventory, stock control, and loss prevention.
• Conduct regular audits and inspections to identify operational gaps and implement corrective actions.
• Coordinate with film distributors and internal teams regarding movie schedules, show timings, content, and operational requirements.
• Prepare daily, weekly, and monthly operational and business performance reports.
• Support marketing activities, promotional campaigns, premieres, events, and special screenings.
• Ensure company SOPs and brand standards are followed by all employees.
• Manage emergencies and incidents effectively while ensuring the safety of guests and employees.

Job description

Role & responsibilities

• Manage the overall day-to-day operations of the cinema, including box office, concessions, auditorium operations, housekeeping, and customer service.
• Ensure all movie shows start and finish on schedule and that operational standards are consistently maintained.
• Lead, motivate, train, and manage cinema staff to deliver excellent customer service.
• Prepare staff rosters and ensure adequate manpower coverage across all shifts.
• Monitor ticket sales, food & beverage sales, occupancy, revenue, and operating costs.
• Drive revenue through ticketing, food & beverage, promotions, memberships, and other commercial initiatives.
• Handle customer feedback, complaints, escalations, and service recovery professionally.
• Ensure cleanliness, hygiene, ambience, and presentation standards are maintained throughout the property.
• Ensure compliance with fire safety, security, health & safety, licensing, and statutory requirements.
• Coordinate with maintenance and technical teams to ensure projectors, sound systems, HVAC, elevators, POS systems, and other equipment are functioning properly.
• Monitor cash handling, daily reconciliation, inventory, stock control, and loss prevention.
• Conduct regular audits and inspections to identify operational gaps and implement corrective actions.
• Coordinate with film distributors and internal teams regarding movie schedules, show timings, content, and operational requirements.
• Prepare daily, weekly, and monthly operational and business performance reports.
• Support marketing activities, promotional campaigns, premieres, events, and special screenings.
• Ensure company SOPs and brand standards are followed by all employees.
• Manage emergencies and incidents effectively while ensuring the safety of guests and employees.