Duty Manager

INOX; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

INOX cinema in Gurugram, Haryana is seeking a capable cinema operations supervisor to manage day-to-day cinema operations and lead teams across Box Office, Concessions/F&B, Floor Operations and Housekeeping.

You will drive customer service excellence, supervise staff, prepare rosters, monitor stock and safety, and coordinate with Programming, Marketing and Security to ensure smooth, compliant operations.

Qualifications

• 2–5 years of supervisory/operations experience.
• Preferably in cinema/multiplex, hotels/hospitality, F&B, retail or entertainment.
• Hospitality/F&B backgrounds with strong team handling and customer service experience.

Responsibilities

• Manage day-to-day cinema operations and ensure smooth functioning of all operational areas.
• Supervise Box Office, Concessions/F&B, Floor Operations and Housekeeping.
• Lead daily team briefings and communicate targets, priorities and operational requirements.
• Ensure excellent customer service and timely resolution of customer complaints.
• Monitor staff grooming, discipline, attendance and performance.
• Prepare and manage manpower rosters for optimum staff utilization.
• Monitor manpower costs and ensure effective manpower deployment.
• Manage cash floats, imprest, shift banking, reconciliation and shortage control.
• Ensure strict compliance with cash-handling procedures and prevent revenue leakage.
• Monitor product quality, cleanliness, hygiene, sanitation and service standards.
• Drive F&B sales through suggestive selling, merchandising and promotional initiatives.
• Monitor stock levels and support regular inventory checks.
• Ensure compliance with company SOPs, statutory and legal requirements.
• Maintain operational records, registers and required documentation.
• Coordinate with Programming, Marketing, Security, Housekeeping and other support teams.
• Conduct regular operational and compliance checks.
• Support employee induction, training, coaching and performance management.
• Handle operational issues and customer escalations professionally.
• Coordinate with local authorities/statutory bodies whenever required.
• Take complete responsibility for cinema operations during assigned shifts.
• Maintain a hands-on approach during peak hours, weekends and holidays.
• Perform other duties assigned by the Cinema Manager.

Skills

Team leadership

Operations management

Customer service

Cash handling

Job description

Role & responsibilities

• Manage day-to-day cinema operations and ensure smooth functioning of all operational areas.
• Supervise Box Office, Concessions/F&B, Floor Operations and Housekeeping.
• Lead daily team briefings and communicate targets, priorities and operational requirements.
• Ensure excellent customer service and timely resolution of customer complaints.
• Monitor staff grooming, discipline, attendance and performance.
• Prepare and manage manpower rosters for optimum staff utilization.
• Monitor manpower costs and ensure effective manpower deployment.
• Manage cash floats, imprest, shift banking, reconciliation and shortage control.
• Ensure strict compliance with cash-handling procedures and prevent revenue leakage.
• Monitor product quality, cleanliness, hygiene, sanitation and service standards.
• Drive F&B sales through suggestive selling, merchandising and promotional initiatives.
• Monitor stock levels and support regular inventory checks.
• Ensure compliance with company SOPs, statutory and legal requirements.
• Maintain operational records, registers and required documentation.
• Ensure proper display of promotional, commercial and operational communication.
• Coordinate with Programming, Marketing, Security, Housekeeping and other support teams.
• Conduct regular operational and compliance checks.
• Support employee induction, training, coaching and performance management.
• Handle operational issues and customer escalations professionally.
• Coordinate with local authorities/statutory bodies whenever required.
• Take complete responsibility for cinema operations during assigned shifts.
• Maintain a hands-on approach during peak hours, weekends and holidays.
• Perform other duties assigned by the Cinema Manager.

Preferred candidate profile

2 - 5 years of supervisory/operations experience, preferably in:

• Cinema / Multiplex
• Hotels / Hospitality
• Food & Beverage
• Retail
• QSR
• Entertainment
• Customer Service

Candidates from Hospitality/F&B backgrounds with strong team-handling and customer-service experience are encouraged to apply.