Duty Manager

CIEL HR; Madurai District; On-site; INR 300,000 - 500,000; Full time

Job summary

Starline cinemas in Madurai is seeking a Duty Manager to oversee daily cinema operations at CD R Mall and surrounding locations. The role reports to cinema manager/General manager, ensuring smooth box office and concessions, staff coordination, guest experience, and upkeep of facilities.

The candidate will supervise ushers, housekeeping, security and technical systems, while enforcing safety, grooming, and punctuality.

Responsibilities

• Manage smooth daily operations of Box Office, F&B/Concession, Ushers, Housekeeping and Security
• Ensure all movie shows start and finish on time
• Conduct pre-opening and closing inspections
• Ensure auditoriums are clean, properly maintained and ready before each show
• Monitor projection, sound and air-conditioning and immediately escape technical problems
• Handle and resolve customer complaints professionally
• Maintain high standards of guest experience and service
• Allocate duties to staff and monitor their performance
• Ensure staff maintain grooming, punctuality and discipline
• Conduct shift briefings
• Support training of new employees
• Verify opening/closing cash according to SOP
• Monitor F&B/concession stock
• Ensure compliance with fire and safety procedures
• Prepare daily operational reports

Job description

Position: Duty Manager
Company: Starline cinemas
Department: operations
Reporting: cinema manager/ General manager
Location: Madurai (CDR Mall, Anna Salai, Managiri, KK Nagar)

Key responsibilities:

• Manage smooth daily operations of Box Office, F&B/Concession, Ushers, Housekeeping and Security.
• Ensure all movie shows start and finish on time.
• Conduct pre-opening and closing inspections.
• Ensure auditoriums are clean, properly maintained and ready before each show.
• Monitor projection, sound and air-conditioning and immediately escape technical problems.
• Handle and resolve customer complaints professionally.
• Maintain high standards of guest experience and service.
• Allocate duties to staff and monitor their performance.
• Ensure staff maintain grooming, punctuality and discipline.
• Conduct shift briefings.
• Support training of new employees.
• Verify opening/closing cash according to SOP.
• Monitor F&B/concession stock.
• Ensure compliance with fire and safety procedures.
• Prepare daily operational reports.