Customer Support Representative

Vserve; Coimbatore District; Presencial; INR 300.000 - 500.000; Jornada completa

Descripción de la vacante

Vserve in Coimbatore region is seeking a proactive Order Processing Associate to manage customer orders using SAP and CRM. You will enter orders via phone and email, verify data accuracy, and coordinate with sales and logistics to keep customers informed.

The role demands handling a high volume of inquiries, updating invoices and credits, resolving discrepancies, and delivering timely support through an inbound center setup, aiming for reliable delivery and customer satisfaction.

Formación

• Experience processing orders via SAP/CRM with accurate data entry.
• Proficient in handling high volumes of customer inquiries via phone and email.
• Ability to resolve transactional discrepancies and provide updates on order status.

Responsabilidades

• Enter and update customer orders in SAP/CRM from phone and email requests.
• Monitor shipments and manage documents like invoices, credits and packing slips.
• Communicate order status, quotations, returns and payment follow-ups to customers and sales reps.
• Handle at least 40 emails/calls daily in an inbound center while coordinating with internal departments.
• Investigate minor discrepancies and provide proof of delivery on request.
• Attend training sessions and report complex issues to leadership.

Conocimientos

Order processing

Data entry

Customer service

Phone & email handling

Inbound call center

Problem resolution

Herramientas

SAP ERP

ADSI

CRM Portal

Descripción del empleo

• Utilize SAP transaction codes / CRM to process orders / requests accurately and efficiently.
• Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication.
• Monitor order shipments using ADSI software and carrier websites.
• Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery.
• Provide customers and sales representatives with an update on orders, quotes, returns, product audits, credit, and invoice rebill statuses.
• Inform customers and sales representatives about the progress of open items such as quote and order processing, product audits, and line routes.
• Supply customers and sales representatives with essential account balance details regarding invoices awaiting payment.
• Handle credit and debit memo requests per departmental policies.
• Assist in resolving transactional discrepancies and addressing customer complaints to achieve resolution.
• Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and research to furnish proof of delivery upon request.
• Respond to typical product inquiries as the initial point of contact. May be tasked with handling customer credit card payments.
• Manage and resolve at least 40 Emails / calls daily within an inbound call center setting, engaging with sales representatives, customers and various internal departments.
• Attend and actively participate in departmental training sessions and communication meetings.
• Promptly brings concerns and intricate issues to the attention of the leadership team.
• Sustain consistent performance levels in adherence to established KPIs concerning phone and system usage, while also upholding the quality of work to acceptable standards.
• Make required updates in SAP or the CRM Portal as per the process and its guidelines.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.