Chief Technology Of (Chennai)

Tint tone and shade; Chennai District; On-site; INR 350,000 - 600,000; Full time

Job summary

Tint tone and shade is seeking a proactive Pre sales/Customer Relationship Executive to manage end-to-end customer interactions from inquiry to resolution at OMR-Chennai. You will build strong relationships, understand client needs, and coordinate with sales, operations and service teams.

In this role you will address queries, upsell where relevant, maintain CRM records, and prepare service-performance reports.

Qualifications

• Bachelor's degree in any discipline (Business Administration/Marketing preferred).
• Proven experience in customer service, client servicing, or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work in a fast-paced workplace.
• Proficiency in MS Office and CRM software is an added advantage.

Responsibilities

• Act as the primary point of contact for customers through calls, emails, and in-person interactions.
• Build and maintain strong, long-term customer relationships.
• Understand customer needs and provide appropriate solutions.
• Resolve customer queries, complaints, and issues effectively within defined timelines.
• Coordinate with internal teams (sales, operations, and service) to ensure customer satisfaction.
• Maintain accurate records of customer interactions in CRM systems.
• Follow up with customers to ensure their requirements are met and gather feedback.
• Support sales initiatives by upselling and cross-selling products/services where relevant.
• Prepare reports on customer interactions, issues resolved, and service performance.

Skills

Customer Relationship Management

Communication & Interpersonal Skills

Problem Solving & Negotiation

Patience & Empathy

Time Management

Education

Bachelor's degree

Tools

MS Office

CRM software

Job description

Job Description

Pre sales/Customer Relationship Executive

Position: Pre sales/Customer Relationship Executive

Location: OMR-Chennai

Employment Type: Full-time

About the Role:

We are looking for a proactive & customer-focused Pre sales/Customer Relationship Executive (CRE) to join our team. The ideal candidate will be responsible for maintaining strong customer relationships, addressing client queries, and ensuring a seamless customer experience.

Key Responsibilities:

• Act as the primary point of contact for customers through calls, emails, and in-person interactions.


• Build and maintain strong, long-term customer relationships.


• Understand customer needs and provide appropriate solutions.


• Resolve customer queries, complaints, and issues effectively within defined timelines.


• Coordinate with internal teams (sales, operations, and service) to ensure customer satisfaction.


• Maintain accurate records of customer interactions in CRM systems.


• Follow up with customers to ensure their requirements are met and gather feedback.


• Support sales initiatives by upselling and cross-selling products/services where relevant.


• Prepare reports on customer interactions, issues resolved, and service performance.

Requirements:

• Bachelors degree in any discipline (Business Administration/Marketing preferred).


• Proven experience in customer service, client servicing, or a similar role.


• Excellent communication and interpersonal skills.


• Strong problem-solving and conflict-resolution abilities.


• Ability to multitask and work in a fast-paced workplace.


• Proficiency in MS Office and CRM software is an added advantage.

Key Skills:

• Customer Relationship Management


• Communication & Interpersonal Skills


• Problem Solving & Negotiation


• Patience & Empathy


• Time Management

Why Join Us

• Opportunity to work with a dynamic team.


• Growth opportunities and learning opportunities.


• Positive and customer-centric work culture.