Customer Success Executive

Linz Technologies; Chennai District; On-site; INR 200,000 - 280,000; Full time

Job summary

Linz Technologies is seeking a Customer Success Executive in Chennai (Mogappair) to be the primary contact for assigned clients, ensure smooth onboarding, and drive customer satisfaction. The role emphasizes building strong relationships and coordinating with product and sales teams to meet client needs.

The ideal candidate has a 0–1 year background in customer success or related roles and excellent English communication. This is a great entry path with growth in a dynamic tech environment.

Qualifications

• Bachelor’s degree in any discipline is required.
• 0–1 years of experience in Customer Success, Client Servicing, or Support roles.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and the ability to handle customer queries effectively.
• Positive attitude, team player, and willingness to learn.

Responsibilities

• Serve as the primary point of contact for assigned clients and manage day-to-day communications.
• Ensure successful product adoption, and address their initial queries for customers.
• Understand customer needs and provide timely solutions or escalation to the technical team when required.
• Maintain and track client accounts, ensuring high satisfaction and retention.
• Collect feedback from customers to improve products, services, and processes.
• Work closely with the sales and product teams to support customer requirements and identify upsell opportunities.

Skills

Verbal & written communication

Customer focus

Team player

Education

Bachelor’s degree in any discipline

Job description

We are looking for a Customer Success Executive to join our team and act as the primary

point of contact for our clients. The ideal candidate will ensure a smooth onboarding

experience, maintain strong client relationships, and drive customer satisfaction and

Key Responsibilities

• Serve as the primary point of contact for assigned clients and manage day-to-day communications.
• Ensure successful product adoption, and address their initial queries for customers
• Understand customer needs and provide timely solutions or escape to the technical team when required.
• Maintain and track client accounts, ensuring high satisfaction and retention.
• Collect feedback from customers to improve products, services, and processes.
• Work closely with the sales and product teams to support customer requirements and identify upsell opportunities.

Required Skills & Qualifications

• Bachelor’s degree in any discipline (BBA, BCom, BE, or related fields preferred).
• 0–1 years of experience in Customer Success, Client Servicing, or Support roles.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and the ability to handle customer queries effectively.
• Positive attitude, team player, and willingness to learn.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

If you are someone with a passion for technology and customer engagement, we invite you to be part of our growing team!

Location: Chennai - Mogappair

Experience: 0-1 Year