Chennai-Based BPO Non-Voice Process - Remote Work

The Elitejob; India; Remote; INR 240,000 - 360,000; Full time

Benefits offered by this job

Permanent Work-from-Home Opportunity

Performance-based incentives

Internet reimbursement

Paid time off and statutory benefits

Training and career advancement

Collaborative work culture

Job summary

The Elite Job is seeking a detail-oriented Non-Voice Process Associate to join our growing remote team. You will manage backend operations, data processing, and ensure client deliverables are met on time with accuracy from a home setup.

Ideal candidates are self-motivated, have strong English writing, excel at MS Office, and can work independently in Chennai for future in-person training.

Qualifications

• Any Graduate (B.Com/BBA/B.Sc./BCA preferred).
• Excellent written English communication skills.
• Proficient in MS Office, especially Excel and Word.
• Strong typing with high accuracy (minimum 35 WPM).
• Ability to stay organized and prioritize tasks efficiently.
• Comfortable working independently in a virtual environment.

Responsibilities

• Accurately process and manage high volumes of data entry tasks.
• Handle customer support requests via email, chat or tickets (no voice).
• Review and update customer or client records and information.
• Monitor workflows and ensure timely task completion within SLAs.
• Communicate with internal teams to resolve queries.
• Maintain confidentiality and comply with data protection regulations.
• Perform quality checks and contribute to continuous improvement.

Skills

Excellent written English

MS Office (Excel & Word)

Typing 35 WPM

Organized & task prioritization

Independent in virtual work

Education

Any Graduate

Job description

Job Summary

The Elite Job is seeking detail-oriented and dedicated Non-Voice Process Associates to join our growing remote team. This role is ideal for candidates who are efficient, self-motivated, and capable of maintaining high levels of accuracy and productivity in a work-from-home environment. As part of our Chennai-based BPO operations, you will be responsible for managing backend operations, handling data processing tasks, and ensuring client deliverables are met on time and with precision.

Key Responsibilities

• Accurately process and manage high volumes of data entry tasks.

• Handle customer support requests through email, chat, or internal ticketing systems—no voice calls required.

• Review, verify, and update customer or client records and information.

• Monitor workflows and ensure all tasks are completed within defined SLAs.

• Communicate with internal teams to resolve queries and discrepancies.

• Maintain confidentiality and adhere to company policies and data protection regulations.

• Perform quality checks and participate in continuous improvement initiatives.

Required Skills and Qualifications

• Minimum qualification: Any Graduate (preferred: B.Com, BBA, B.Sc., BCA).

• Excellent written English communication skills.

• Proficient in using MS Office tools, particularly Excel and Word.

• Strong typing skills with high accuracy (minimum 35 WPM).

• Ability to stay organized and prioritize tasks efficiently.

• Comfortable working independently in a virtual environment.

Experience

• 0 to 2 years of experience in a non-voice BPO process or back-office operations.

• Freshers with strong communication and data-handling skills are also encouraged to apply.

Working Hours

• Shift Timing: Rotational Shifts (Day/Night) depending on project requirements.

• Work Days: 5 days a week (2 days off).

• Remote: Yes, but candidates must reside in Chennai due to future in-person training or meetings.

Knowledge, Skills, and Abilities

• Strong attention to detail and a commitment to delivering high-quality work.

• Good problem-solving and analytical thinking abilities.

• Ability to meet tight deadlines in a fast-paced environment.

• Familiarity with CRM platforms and database tools is a plus.

• High level of accountability and ownership.

Benefits

• Permanent Work-from-Home Opportunity

• Performance-based incentives and bonuses

• Internet reimbursement (as per company policy)

• Paid time off, sick leave, and other statutory benefits

• Training and career advancement opportunities

• A collaborative and supportive work culture

Why Join Us

At The Elite Job, we believe in empowering our employees through flexibility, learning, and a strong work ethic. We are committed to creating an inclusive, digitally driven workspace where your voice matters—even in a non-voice role. Join us to experience professional growth, job security, and a vibrant remote work culture designed to support your career and personal life.