Remote BPO Chat Support Jobs - Hiring in Bangalore

The Elitejob; India; Remote; INR 201,000 - 312,000; Full time

Benefits offered by this job

Work-from-home setup

Paid training

Health benefits

Career growth

Performance incentives

Job summary

The Elite Job is seeking a Remote BPO Chat Support Executive to assist customers via live chat with professionalism and empathy. This remote role is open to candidates residing in Bangalore, enabling home-based work while joining a fast-growing team.

You will log interactions, resolve common issues, and meet performance metrics in a remote-first environment. Training and tools will be provided to ensure success.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree considered a plus.
• Excellent written English communication skills.
• Typing speed 30–40 WPM or higher with good accuracy.
• Ability to handle multiple chat conversations simultaneously.
• Experience with CRM/chat tools (Zendesk, Freshdesk, Intercom).
• Strong problem-solving attitude and customer-first mindset.

Responsibilities

• Manage inbound customer queries through live chat with quick, accurate resolution.
• Understand customer needs and provide tailored support and solutions.
• Escalate complex issues to internal teams while owning the conversation.
• Maintain professionalism and empathy in every interaction.
• Log and update customer interactions in the system accurately.
• Meet performance metrics for response time, resolution, and CSAT.
• Collaborate with team and participate in training to stay updated.

Skills

Written English

Typing 30-40 WPM

Multitasking

Problem-solving

Customer-centric

Remote work readiness

Education

High School Diploma or equivalent

Bachelor's degree (plus)

Tools

Zendesk

Freshdesk

Intercom

Job description

Job Summary

The Elite Job is currently hiring motivated and detail-oriented individuals for the position of Remote BPO Chat Support Executive. This role is ideal for individuals with strong communication skills who are passionate about delivering high-quality customer service via chat platforms. As a key point of contact between customers and the company, you will handle inquiries, provide accurate information, and resolve issues with professionalism and empathy.

This is a remote opportunity but is specifically open to candidates currently residing in Bangalore, offering the flexibility to work from the comfort of your home while becoming part of a fast-growing and dynamic team.

Key Responsibilities

• Manage inbound customer queries through live chat support with a focus on quick and accurate resolution.

• Understand customer needs and provide tailored support and solutions.

• Escalate complex issues to relevant internal teams while maintaining ownership of the conversation.

• Maintain a high level of professionalism and empathy in every interaction.

• Accurately log and update customer interactions in the system.

• Meet performance metrics related to response time, resolution rate, and customer satisfaction.

• Collaborate with team members and participate in regular training sessions to stay updated on products and policies.

Required Skills and Qualifications

• Minimum education: High School Diploma or equivalent. A bachelors degree is a plus.

• Excellent written English communication skills.

• Strong typing speed and accuracy (minimum 30–40 WPM preferred).

• Ability to handle multiple chat conversations simultaneously.

• Basic computer proficiency and experience with CRM/chat support tools (e.g., Zendesk, Freshdesk, Intercom).

• Strong problem-solving attitude and customer-first mindset.

Experience

• 0–2 years of experience in a BPO or customer service role (chat support preferred).

• Freshers with excellent communication and computer skills are encouraged to apply.

Working Hours

• Rotational shifts (including night shifts and weekends).

• 9-hour shift window, inclusive of breaks.

• Weekly offs on a rotational basis.

Knowledge, Skills, and Abilities

• Strong interpersonal and customer-handling skills.

• Quick learner with the ability to understand and adapt to new tools and technologies.

• Comfortable working independently and in a remote team environment.

• Patience, resilience, and the ability to manage stressful situations calmly.

Benefits

• Competitive monthly salary with performance-based incentives.

• Work-from-home setup with necessary tools provided.

• Paid training and onboarding.

• Health and wellness benefits (as per policy).

• Career development and growth opportunities within the company.

• Supportive and inclusive work culture.

Why Join The Elite Job?

At The Elite Job, we believe in nurturing talent and offering opportunities that foster both personal and professional growth. Join a company where your contributions are valued, and you are empowered to excel in a supportive remote-first environment. Be part of a forward-thinking organization that invests in your future while giving you the freedom and flexibility to thrive from home.