Non Voice BPO Jobs Work From Home Data Entry Back Office Remote

Freelanceshop; India; Remote; INR 145,080 - 234,360; Full time

Job summary

Freelanceshop is offering a non-voice back-office BPO role in India. This position excludes phone work and emphasizes written communication through email and chat, requiring candidates to handle multiple tickets simultaneously.

Salary ranges from ₹13,000 to ₹21,000 per month with performance incentives. Strong performers can advance to Senior Associate and Team Lead roles with corresponding salary increases within 6 to 18 months. Fully remote work is available, with training batches starting every two weeks.

Qualifications

• Strong written communication skills and basic computer skills.
• Ability to commit to a fixed daily shift.
• Experience in email support or chat handling preferred.

Responsibilities

• Handle email tickets from employers and job seekers within SLA timeframes.
• Process back-office data forms and update records in the CMS.
• Provide chat support during peak hours.
• Maintain daily productivity and quality reports.
• Flag escalation cases and coordinate with senior teams.

Skills

Written communication

Email support

Chat handling

Data processing

Typing speed (30 WPM)

Education

Graduate or 10+2

Job description

Non-voice back-office BPO role — no calls, no voice process. Email, chat, and data work only. We designed this role for candidates who are strong in written communication and prefer structured back-office work over phone-based customer interaction.

This Is the Right Role If You

• Prefer written communication over phone calls — no voice work at all in this track
• Have experience or genuine interest in email support, chat handling, or data processing
• Are a graduate or 10+2 with basic computer skills and a working laptop
• Can commit to a fixed shift of 6 hours, 5 days a week from home
• Type at least 30 WPM accurately — you will be handling multiple email threads simultaneously
• Are comfortable with SLA targets and daily quality scoring

Do Not Apply If You

• Only have a smartphone — a laptop is mandatory for back-office work
• Cannot commit to a fixed daily shift — we do need consistent availability
• Are looking for a role with no performance metrics — back-office BPO tracks quality carefully

What the Work Involves

• Handling email tickets from employers and job seekers within SLA timeframes
• Processing back-office data forms and updating records in our CMS
• Chat support during peak hours text-based, no video or voice
• Maintaining daily productivity and quality reports for your team lead
• Flagging escalation cases and coordinating handoff to the senior team

Growth and Pay

Salary is 13,000-21,000/month with a monthly performance incentive for operators who consistently meet quality targets. The growth path here is clear: strong performers move to Senior Associate at 6 months 20,000-28,000/month and Team Lead at 12-18 months 28,000-38,000/month. Both are fully remote roles. Many of our current team leads started as freshers in this exact position. Apply now training batches open every two weeks and current positions are filled on a first-come, first-selected basis.