Voice Process BPO – Regional Language Speakers Preferred

The Elitejob; India; Remote; INR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

Work-from-home flexibility

Friendly and inclusive team culture

Opportunities for internal promotion

Job summary

The Elite Job is seeking energetic and customer-focused Voice Process Executives to join our growing BPO team. This role is ideal for individuals fluent in regional Indian languages and passionate about delivering excellent customer experiences via voice-based communication.

Whether you are a fresher or have prior customer service experience, this is a great opportunity to build your career in a dynamic and supportive work-from-home environment.

Qualifications

• Minimum 10th pass; 12th pass or any graduate preferred.
• Proficient in one or more regional Indian languages.
• Basic computer literacy and ability to operate customer service software or CRM tools.
• Excellent verbal communication and active listening skills.
• Strong interpersonal skills and the ability to remain calm under pressure.
• Willingness to learn and adapt to different customer service techniques.

Responsibilities

• Handle inbound and outbound calls to assist customers with queries, concerns, or support requests.
• Communicate effectively in a regional language (such as Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, etc.) along with basic English or Hindi.
• Provide accurate information regarding products, services, or account-related inquiries.
• Maintain a polite, empathetic, and professional tone during all customer interactions.
• Record details of customer interactions, feedback, and complaints using internal systems.
• Follow communication scripts and adhere to company processes and compliance standards.
• Escalate complex issues to the appropriate department or team leader for resolution.

Skills

Regional languages

Verbal communication

Active listening

Customer service software

Interpersonal skills

Calm under pressure

Education

10th pass

12th pass or graduate

Job description

Job Summary

The Elite Job is seeking energetic and customer-focused Voice Process Executives to join our growing BPO team. This role is perfect for individuals who are fluent in regional Indian languages and are passionate about delivering excellent customer experiences via voice-based communication. Whether you are a fresher or someone with prior experience in customer service, this is a great opportunity to build your career in a dynamic and supportive work-from-home environment.

Key Responsibilities

• Handle inbound and outbound calls to assist customers with queries, concerns, or support requests.

• Communicate effectively in a regional language (such as Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, etc.) along with basic English or Hindi.

• Provide accurate information regarding products, services, or account-related inquiries.

• Maintain a polite, empathetic, and professional tone during all customer interactions.

• Record details of customer interactions, feedback, and complaints using internal systems.

• Follow communication scripts and adhere to company processes and compliance standards.

• Escalate complex issues to the appropriate department or team leader for resolution.

Required Skills and Qualifications

• Minimum 10th pass; 12th pass or any graduate preferred.

• Proficient in one or more regional Indian languages.

• Basic computer literacy and ability to operate customer service software or CRM tools.

• Excellent verbal communication and active listening skills.

• Strong interpersonal skills and the ability to remain calm under pressure.

• Willingness to learn and adapt to different customer service techniques.

Experience

• Freshers are welcome – full training provided.

• Previous experience in voice process/customer service/BPO is an added advantage.

Working Hours

• Flexible shifts available – Full-Time and Part-Time options.

• Day shifts and rotational shifts (including weekends) based on project requirement.

• Work-from-home setup requires availability during assigned shift hours.

Knowledge, Skills and Abilities

• Multilingual fluency is a strong asset.

• Familiarity with customer service etiquette and escalation handling.

• Ability to navigate computer systems, emails, and call-handling software.

• Positive attitude and customer-first mindset.

• Dependable, punctual, and goal-oriented.

Benefits

• Competitive salary with performance-based incentives.

• Paid training and certification programs.

• Work-from-home convenience and flexibility.

• Friendly and inclusive team culture.

• Opportunities for internal promotion and professional development.

• Monthly internet allowance and work equipment support (if applicable).

Why Join The Elite Job?

At The Elite Job, we are committed to providing growth-oriented opportunities to individuals who are eager to make a difference in the customer experience domain. With our extensive network of clients and projects, especially in the regional language space, you will find a place where your language skills, passion for people, and communication abilities are not only valued but celebrated. We welcome individuals from diverse backgrounds, including students, homemakers, and career returnees.