Chat Support Specialist

SkillLabs; Mohali; On-site; INR 250,000 - 350,000; Full time

Job summary

SkillLabs in Mohali, India is seeking an International Chat Support Specialist to join our growing team. This role focuses on delivering exceptional customer experiences through English communication across calls, emails and chat.

Ideal candidates include freshers or experienced professionals with strong service orientation who can work in rotating shifts and adapt quickly to international processes, ensuring high satisfaction and continuous learning.

Qualifications

• Excellent verbal and written English communication.
• Strong customer service and interpersonal skills.
• Good listening, problem-solving and decision-making abilities.
• Comfortable with rotational shifts.
• Able to work in a fast-paced, target-driven environment.
• Freshers and experienced candidates welcome.

Responsibilities

• Handle customer queries via calls, emails and chat.
• Assist international customers by understanding requirements and providing solutions.
• Deliver professional, customer-focused service while maintaining satisfaction.
• Follow processes, quality standards and compliance guidelines.
• Maintain accurate customer records and documentation.
• Coordinate with internal teams for timely resolutions.
• Aim to meet defined productivity and quality standards.

Skills

English communication

Customer service

Interpersonal skills

Problem solving

Shift work

Education

Graduates/Undergraduates

Job description

We are hiring International Chat Support Specialist to join our growing team. This is an excellent opportunity for candidates who have strong English communication skills and are passionate about delivering exceptional customer experiences.

Job Responsibilities

• Handle customer queries and concerns through calls, emails, and chat.
• Assist international customers by understanding their requirements and providing accurate solutions.
• Deliver professional, customer-focused service while maintaining high customer satisfaction.
• Follow defined processes, quality standards, and compliance guidelines.
• Maintain accurate customer records and documentation.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Achieve defined productivity and quality standards.

Candidate Requirements

• Excellent verbal and written communication skills in English.
• Strong customer service and interpersonal skills.
• Good listening, problem-solving, and decision-making abilities.
• Comfortable working in rotational shifts.
• Ability to work in a fast-paced and target-oriented environment.
• Graduates and Undergraduates can apply.
• Freshers and experienced candidates are welcome.

What You Can Expect

• Opportunity to work with international customers.
• Professional and growth-oriented work environment.
• Learning and development opportunities.
• Exposure to international customer service processes.
• Opportunity to build a long-term career in the customer service industry.

If you have excellent English communication skills and are looking for an opportunity to grow your career in international customer support, we would love to hear from you.