Chat Support Executive

Tech Mahindra; Pune District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Global exposure

Job summary

Tech Mahindra is hiring for an International Chat Process role based in Pune. You will interact with global customers via chat, resolving queries with accuracy and ensuring satisfaction. The role emphasizes fast, accurate communication and documentation in CRM systems.

The position requires graduate-level education, excellent English writing skills, and willingness to work in rotational shifts including nights. Competitive salary and global exposure are highlights of this opportunity.

Qualifications

• Excellent written English communication skills.
• Fast typing speed with attention to detail.
• Ability to work in rotational shifts (including nights).

Responsibilities

• Handle customer queries through chat with accuracy and professionalism.
• Provide timely resolutions and maintain customer satisfaction.
• Document interactions and update CRM systems.

Skills

English proficiency

Fast typing

Rotational shifts

Education

Graduate degree

Job description

Role Overview

We are hiring candidates for our International Chat Process team to provide real-time support to global customers via chat.

Responsibilities

• Handle customer queries through chat with accuracy and professionalism.
• Provide timely resolutions and maintain customer satisfaction.
• Document interactions and update CRM systems.

Requirements

• Excellent written English communication skills.
• Fast typing speed with attention to detail.
• Ability to work in rotational shifts (including nights).
• Graduate in any discipline; prior customer support experience preferred.

Benefits

• Competitive salary and incentives.
• Global exposure and career growth opportunities.