International chat support Associate/Sr. Associate N

Tech Mahindra; Pune District; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Global exposure

Job summary

Tech Mahindra in Pune, Maharashtra, India is hiring for its International Chat Process team to provide real-time support to global customers via chat. This role requires excellent written English, fast typing, and the ability to work night shifts.

You will handle queries through chat, document interactions in CRM, and strive for high customer satisfaction. Graduate in any discipline with customer support experience preferred; US shift, work from office.

Qualifications

• Excellent written English communication skills.
• Fast typing speed with accuracy.
• Ability to work in rotational shifts including nights.

Responsibilities

• Handle customer queries through chat with accuracy and professionalism.
• Provide timely resolutions and maintain customer satisfaction.
• Document interactions and update CRM systems.

Skills

Written English

Typing speed

Rotational shifts

Customer support experience

Education

Graduate in any discipline

Tools

CRM

Job description

Role Overview

We are hiring candidates for our International Chat Process team to provide real-time support to global customers via chat.

Responsibilities

• Handle customer queries through chat with accuracy and professionalism.
• Provide timely resolutions and maintain customer satisfaction.
• Document interactions and update CRM systems.

Requirements

• Excellent written English communication skills.
• Fast typing speed with attention to detail.
• Ability to work in rotational shifts (including nights).
• Graduate in any discipline; prior customer support experience preferred.

Benefits

• Competitive salary and incentives.
• Global exposure and career growth opportunities.

US Shift, work from office