Chat Support Specialist

SkillLabs; Sahibzada Ajit Singh Nagar; On-site; INR 200,000 - 260,000; Full time

Job summary

SkillLabs is hiring an International Chat Support Specialist to join its growing team in India. The role focuses on delivering exceptional customer experiences through chats, calls, and emails, leveraging strong English communication skills.

You will handle international customer queries, follow defined processes, maintain accurate records, and collaborate with internal teams to resolve issues promptly while adhering to quality standards and targets.

Qualifications

• Excellent verbal and written communication in English.
• Strong customer service and interpersonal skills.
• Good listening, problem-solving, and decision-making abilities.
• Willingness to work in rotational shifts.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Handle customer queries and concerns through calls, emails, and chat.
• Assist international customers by understanding requirements and providing accurate solutions.
• Deliver professional, customer-focused service while maintaining high satisfaction.

Skills

English communication

Customer service

Interpersonal skills

Active listening

Problem solving

Education

Graduate or Undergraduate

Job description

We are hiring International Chat Support Specialist to join our growing team. This is an excellent opportunity for candidates who have strong English communication skills and are passionate about delivering exceptional customer experiences.

Job Responsibilities

• Handle customer queries and concerns through calls, emails, and chat.
• Assist international customers by understanding their requirements and providing accurate solutions.
• Deliver professional, customer-focused service while maintaining high customer satisfaction.
• Follow defined processes, quality standards, and compliance guidelines.
• Maintain accurate customer records and documentation.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Achieve defined productivity and quality standards.

Candidate Requirements

• Excellent verbal and written communication skills in English.
• Strong customer service and interpersonal skills.
• Good listening, problem-solving, and decision-making abilities.
• Comfortable working in rotational shifts.
• Ability to work in a fast-paced and target-oriented environment.
• Graduates and Undergraduates can apply.
• Freshers and experienced candidates are welcome.

What You Can Expect

• Opportunity to work with international customers.
• Professional and growth-oriented work environment.
• Learning and development opportunities.
• Exposure to international customer service processes.
• Opportunity to build a long-term career in the customer service industry.

If you have excellent English communication skills and are looking for an opportunity to grow your career in international customer support, we would love to hear from you.