Chat Support Executive

Programming.com; Ludhiana; On-site; INR 250,000 - 350,000; Full time

Job summary

Programming.com in Ludhiana, India is seeking a customer support executive to manage chat inquiries, provide quick resolutions, and maintain high satisfaction. You will handle multiple chats, document interactions in CRM systems, and ensure adherence to SOPs.

Responsibilities include resolving product, service, account, and payment issues, escalating complex problems, and meeting response and resolution targets in a fast-paced environment.

Responsibilities

• Handle customer queries via chat and provide quick resolutions.
• Resolve product, service, account, and payment-related issues.
• Handle multiple chats while maintaining quality and accuracy.
• Record customer interactions in CRM/ticketing systems.
• Escalate complex issues to the concerned team.
• Maintain high customer satisfaction and meet response/resolution targets.
• Follow company SOPs and communication guidelines.

Job description

• Handle customer queries via chat and provide quick resolutions.
• Resolve product, service, account, and payment-related issues.
• Handle multiple chats while maintaining quality and accuracy.
• Record customer interactions in CRM/ticketing systems.
• Escalate complex issues to the concerned team.
• Maintain high customer satisfaction and meet response/resolution targets.
• Follow company SOPs and communication guidelines.