Customer support- Chat process

TP; Mohali; On-site; INR 240,000 - 360,000; Full time

Job summary

TP is seeking a customer support agent to provide chat-based assistance and ensure timely resolution of queries. You will manage multiple chats concurrently while maintaining accuracy in responses and timelines.

You will collaborate with teammates to meet process goals, keep detailed records of all customer interactions, and apply problem-solving skills to resolve complex complaints effectively.

Qualifications

• Experience in customer support through chat.
• Ability to handle multiple chats simultaneously.
• Strong problem-solving skills and resolution focus.

Responsibilities

• Provide customer support through chat process, ensuring timely resolution of queries and issues.
• Handle multiple chats simultaneously, maintaining accuracy and efficiency in response times.
• Collaborate with team members to achieve process goals and objectives.
• Maintain accurate records of all interactions with customers.
• Utilize problem-solving skills to resolve complex customer complaints effectively.

Skills

Chat support

Multitasking

Problem solving

Team collaboration

Job description

Roles and Responsibilities

• Provide customer support through chat process, ensuring timely resolution of queries and issues.
  
• Handle multiple chats simultaneously, maintaining accuracy and efficiency in response times.
  
• Collaborate with team members to achieve process goals and objectives.
  
• Maintain accurate records of all interactions with customers.
  
• Utilize problem-solving skills to resolve complex customer complaints effectively.