Chat Support Executive

Red Hibiscus Info Solutions; Electronic City; On-site; INR 328,000 - 368,000; Full time

Job summary

Red Hibiscus Info Solutions is seeking a Chat Support Executive in India for resolving customer queries via chat and email. The role requires graduates or undergraduates with strong English communication and at least 12 months of experience in a chat/email BPO environment.

The position offers a fixed day shift with two rotational weekly offs and an income aligned to market rates for experienced chat agents in the region.

Qualifications

• Graduates or undergraduates required.
• Should have good communication skills in English.
• Must have minimum 12+ months of experience in Chat/Email process within any BPO.

Responsibilities

• Resolve customer queries via Chat & email.
• Provide quality customer support and basic issue resolution.

Skills

Chat/Email support

English communication

Customer support basics

BPO experience

Education

Graduate

Undergraduate

Job description

Position - Chat Support Executive

Nature of Job: Resolving the queries of the customer via Chat & email

Qualification: Graduates or undergraduates.

Should have good communication skills in English.

Should have basic knowledge of customer support.

Fixed Day shift and two days Rotational week off.

Must have a minimum of 12+ Months of experience on paper in Chat/Email process with any BPO industry.

Working Days: 5, with 2 rotational offs

CTC:

12+ months' experience- INR 328,462/- per annum (In hand approx 22 K)

24+ months' experience - INR 367,878/- per annum ( in hand 25 K)