Chat Process Executive (Customer Support)

Elevateprimesolutions; Gurgaon; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Attractive salary packages

International customer exposure

5 days working with rotational shifts

Cab facility (within service radius)

Career growth opportunities

Job summary

Transcom India in Gurgaon is seeking Chat Process Executives to handle customer queries via chat, ensuring quick and accurate responses in a fast-paced environment.

The role requires typing speed of 40 WPM, good written communication, ability to manage multiple chats, and willingness for rotational shifts. Freshers with strong communication may be considered, with immediate joiners preferred.

Qualifications

• Typing speed of 40 WPM with 95% accuracy.
• Strong written communication skills.
• Comfortable with rotational shifts.
• Ability to handle high-volume chat processes.
• UG/Graduate with 6 months chat/email experience preferred.
• Freshers with strong communication may also be considered.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries via chat support.
• Manage multiple chats simultaneously with accuracy.
• Provide timely and effective resolutions to customer issues.
• Maintain communication quality and professionalism.
• Follow process guidelines and standard responses.
• Ensure customer satisfaction and service quality.
• Document and update customer interactions in the system.
• Coordinate with internal teams for issue resolution when required.

Skills

Typing speed 40 WPM

Good written communication

Rotational shifts

Handle high-volume chats

Immediate joiners

Education

UG/Graduate with 6 months chat/email experience

Freshers with strong communication

Job description

Job Overview

Transcom India is hiring Chat Process Executives for its Gurgaon operations. The role involves handling customer queries through chat support, ensuring quick and accurate responses, and delivering a high‑quality customer experience in a fast‑paced environment.

Key Responsibilities

• Handle customer queries via chat support
• Manage multiple chats simultaneously with accuracy
• Provide timely and effective resolutions to customer issues
• Maintain communication quality and professionalism
• Follow process guidelines and standard responses
• Ensure customer satisfaction and service quality
• Document and update customer interactions in the system
• Coordinate with internal teams for issue resolution when required

Required Skills & Eligibility

• Typing speed: 40 WPM with 95% accuracy
• Good written communication skills
• Comfortable with rotational shifts
• Ability to handle high‑volume chat processes
• UG/Graduate with 6 months chat/email experience preferred
• Freshers with strong communication may also be considered
• Immediate joiners preferred

Benefits

• Attractive salary packages
• International customer exposure
• 5 days working with rotational shifts
• Cab facility (both sides within service radius)
• Career growth opportunities