Change Manager L3

Wipro; Hyderabad; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

A leading IT services company is seeking a Change Manager L3 in Hyderabad, India. The ideal candidate will have 8-10 years of ITSM experience in Change processes and possess ITIL certification. Responsibilities include managing change approvals, chairing CAB meetings, and conducting post-implementation reviews. This role demands effective communication and collaboration skills to engage with various stakeholders.

Qualifications

• 8-10 years of ITSM experience in Change and related processes.
• Ability to engage with customers and coordinate with vendors.

Responsibilities

• Ensure each Change is recorded and approved before implementation.
• Convene and chair CAB meetings, circulate MOM of the CABs.
• Conduct Post Implementation Reviews and validate change status.

Skills

Collaboration with technical towers

Effective communication skills

Education

ITIL V3 / 2011 Foundation or Intermediate certification

Job description

Join to apply for the Change Manager L3 role at Wipro

Responsibilities

• Ensure each and every Change is recorded and approved before implementation.
• Ensure Changes are categorized and approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency.
• Convene and chair CAB meetings, circulate the MOM of the CABs.
• Ensure no unauthorized change is implemented which may potentially impact the Production.
• Ensure periodical audits in place as per Wipro and Customer process and close the Audit-gaps in the agreed timelines.
• Report to Management on the agreed Change KPIs and ensure effective change communication in place.
• Ensure Change implementation is done as per the Implementation Plan with no manual errors through a 4-eye review for each change.
• Ensure each Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes.
• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion.
• Bring in service improvements to enhance overall process maturity.

Qualifications and Experience

• 8-10 years of ITSM experience in Change and related processes.
• ITIL V3 / 2011 Foundation or Intermediate certification.
• Ability to collaborate with multiple technical towers, engage with customers, and coordinate with vendors.
• Effective communications skills.

Experience

• 5-8 years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with bold ambitions. We need people inspired by reinvention of themselves, their careers, and their skills. We want to see constant evolution of our business and industry.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.