CHANGE MANAGER L4

Wipro; Maharashtra; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Wipro in Maharashtra, India, seeks an experienced ITSM Change Manager to own governance, CAB operations, and risk assessment across multiple technical towers. You will drive process maturity and ensure changes are recorded, categorized, and approved before implementation.

Required 8-10 years of ITSM experience with ITIL V3/2011 certification, and strong communication to coordinate with customers and vendors. This role is based on site in Maharashtra with strong stakeholder engagement.

Qualifications

• 8-10 years of ITSM experience in Change and other processes.
• ITIL V3 / 2011 Foundation or Intermediate certification.
• Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors.
• Effective Communication skills.

Responsibilities

• Record and approve each Change before implementation.
• Categorize and approve changes as per defined process (Standard, Normal, Expedited, Emergency).
• Chair CAB meetings and circulate the MOM of the CABs.
• Prevent unauthorized changes that may affect production.
• Conduct periodical audits per Wipro and customer processes and close audit gaps.
• Report Change KPIs to management and ensure effective communication.
• Ensure implementation follows the Plan with 4-eye review for each Change.
• Assign risk and ensure processes followed for high-risk/impact changes.
• Conduct Post Implementation Reviews and validate change status against success criteria.
• Propose service improvements to raise overall process maturity.

Skills

ITSM experience

ITIL V3/2011

Stakeholder management

Effective communication

Job description

Do

• Ensure each and every Change is recorded and approved before implementation.
• Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency
• Convene and chair CAB meetings, circulate the MOM of the CABs
• Ensure no Unauthorized change is implemented which may potentially impact the Production
• Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
• Report the Management on the agreed Change KPIs and ensure effective change communication in place
• Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
• Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
• Bring in Service improvements to improve the overall Process maturity

Do

• Ensure each and every Change is recorded and approved before implementation.
• Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency
• Convene and chair CAB meetings, circulate the MOM of the CABs
• Ensure no Unauthorized change is implemented which may potentially impact the Production
• Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
• Report the Management on the agreed Change KPIs and ensure effective change communication in place
• Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
• Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
• Bring in Service improvements to improve the overall Process maturity

KEY SKILLS AND COMPETENCIES

• 8-10 years of ITSM experience in Change and other processes
• ITIL V3 / 2011 Foundation or Intermediate certification
• Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
• Effective Communication skills

Mandatory Skills: ITIL Cross Functional Service Management.

Experience: 8-10 Years.

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