CHANGE MANAGER L3(CONTRACT)

Wipro Technologies; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Wipro Limited is seeking an experienced ITSM Change Manager to lead Change Management across multiple technical towers. You will ensure changes are recorded, categorized, approved, and tracked, chair CAB meetings, and report KPI progress.

The role requires 8–10 years in ITSM Change, ITIL V3/2011 certification, and strong cross-team collaboration with customers and vendors, plus exceptional communication skills.

Qualifications

• 8-10 years of ITSM experience in Change and other processes.
• ITIL V3 / 2011 Foundation or Intermediate certification.
• Capable to collaborate with multiple technical towers and customers.
• Effective communication skills.

Responsibilities

• Record and approve each Change before implementation.
• Categorize changes per defined Process: Standard, Normal, Expedited, Emergency.
• Convene and chair CAB meetings, circulate the MOM.
• Prevent unauthorized changes that may impact Production.
• Perform audits per Wipro and customer process and close gaps timely.
• Report Change KPIs and ensure effective change communication.
• Ensure implementation per plan with 4-eye review.
• Assess risk for high-impact changes and follow required processes.
• Conduct Post Implementation Reviews and verify success criteria.
• Drive service improvements to mature processes.

Skills

ITSM Experience

ITIL Certification

Stakeholder Coordination

Communication Skills

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Do

• Ensure each and every Change is recorded and approved before implementation.
• Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency
• Convene and chair CAB meetings, circulate the MOM of the CABs
• Ensure no Unauthorized change is implemented which may potentially impact the Production
• Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
• Report the Management on the agreed Change KPIs and ensure effective change communication in place
• Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
• Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
• Bring in Service improvements to improve the overall Process maturity

KEY SKILLS AND COMPETENCIES

• 8-10 years of ITSM experience in Change and other processes
• ITIL V3 / 2011 Foundation or Intermediate certification
• Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
• Effective Communication skills

Mandatory Skills

ITIL Change Mgmt. Experience: 5-8 Years

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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