CHANGE MANAGER L3

Wipro; Maharashtra; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading IT services company in Maharashtra is seeking an ITSM Change Manager with 8-10 years of experience. Responsibilities include managing change processes, conducting CAB meetings, and ensuring compliance with company protocols. The ideal candidate should have ITIL certification and possess strong collaboration skills. Join a company that empowers employees to drive their own career reinventions and contribute to digital transformations.

Qualifications

• 8-10 years of ITSM experience in Change and other processes.
• ITIL V3 / 2011 Foundation or Intermediate certification.
• Capable of collaborating and coordinating with vendors.

Responsibilities

• Ensure each Change is recorded and approved before implementation.
• Chair CAB meetings and circulate minutes.
• Conduct post-implementation reviews and validate change status.

Skills

ITSM experience in Change and other processes

ITIL V3 / 2011 Foundation or Intermediate certification

Collaboration with multiple technical towers

Effective communication skills

Job description

Responsibilities

• Ensure each and every Change is recorded and approved before implementation.
• Ensure change is categorized and approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency.
• Convene and chair CAB meetings, circulate the MOM of the CABs.
• Ensure no unauthorized change is implemented which may potentially impact the production.
• Ensure periodical audits are in place as per Wipro and customer process, and close the audit‑gaps in the agreed timelines.
• Report the management on the agreed change KPIs and ensure effective change communication in place.
• Ensure change implementation is done as per the implementation plan with no manual errors through setting up 4‑eye review for each of the changes.
• Ensure each change is assigned the risk involved and ensure Wipro and customer processes are followed in case of high‑risk / high‑impact changes.
• Conduct post‑implementation reviews and validate the change status against the defined change success criterion.
• Bring in service improvements to improve overall process maturity.

Key Skills and Competencies

• 8‑10 years of ITSM experience in Change and other processes.
• ITIL V3 / 2011 Foundation or Intermediate certification.
• Capable to collaborate with multiple technical towers, face the customer, and coordinate with the vendors.
• Effective communication skills.

Experience

5‑8 Years

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.