Change Coordinator

Secure Meters; Udaipur District; On-site; INR 600,000 - 900,000; Full time

Job summary

Secure Meters is seeking a Change Management professional to govern and coordinate the organization’s Change Management process. You will review RFCs, assess business/technical impact, and ensure proper risk assessments, testing evidence, rollback plans, and stakeholder approvals are in place.

Responsibilities include CAB coordination, communication of maintenance windows, outages, and implementation schedules, plus post-implementation reviews to capture lessons learned and drive continual

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• ITIL Foundation certification (good to have).

Responsibilities

• Own and manage the end-to-end Change Management process.

Skills

ITIL Change Enablement

Incident & Release Processes

Risk assessment

Data analysis

Communication

Stakeholder management

Facilitation

Analytical mindset

Attention to detail

Prioritization

Education

Bachelor's degree in Information Technology/Computer Science/Engineering

ITIL Foundation certification

Job description

Team Member- Information Services (change management)

Position Summary

The Change Co-ordinator is responsible for governing, coordinating, and continuously improving the organization's Change Management process to ensure that all changes are planned, assessed, approved, implemented, and reviewed in a controlled manner.

Key Responsibilities

Change Governance & Process Management

• Own and manage the end-to-end Change Management process.
• Ensure all Requests for Change (RFCs) are reviewed, assessed, approved, and implemented in accordance with defined policies and procedures.
• Review and evaluate change requests for completeness, business impact, technical impact, risk, and implementation readiness.
• Ensure appropriate risk assessments, testing evidence, rollback plans, and stakeholder approvals are in place.
• Challenge and validate change plans to ensure successful implementation and minimal business impact.
• Maintain forward schedule calendar do implement planned changes.

CAB (Change Advisory Board) Management

• Plan, coordinate, and facilitate Change Advisory Board (CAB) meetings.
• Ensure emergency changes are reviewed through appropriate governance mechanisms.

Stakeholder Communication

• Communicate approved changes, maintenance windows, outages, and implementation schedules to stakeholders.
• Ensure stakeholders are informed of change impacts, risks, and mitigation plans.

Change Monitoring & Reporting

• Conduct post-implementation reviews and ensure lessons learned are captured.
• Analyse failed, backed-out, emergency, and unauthorized changes.

Continual Service Improvement

• Drive initiatives to improve change success rates and reduce change-related incidents.
• Identify trends and root causes of failed or emergency changes.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• ITIL Foundation certification (good to have).

Experience Requirements

• 510 years of experience in IT Service Management, Operations, Infrastructure, or Change Management.
• Minimum 3 years of hands-on Change Management experience in a medium to large enterprise environment.

Required Skills & Competencies

Technical & Process Skills

• Strong understanding of ITIL Change Enablement/Change Management practices.
• Knowledge of Incident, Problem, Release, Deployment, and Service Continuity processes.
• Experience in risk assessment and service impact analysis.
• Strong reporting and data analysis capabilities.

Behavioural Competencies

• Excellent communication and stakeholder management skills.
• Strong coordination and facilitation abilities.
• Ability to influence without direct authority.
• Analytical and problem-solving mindset.
• Strong attention to detail and governance focus.
• Ability to work under pressure and manage multiple priorities.