Area Manager / Zonal Head

Rollins International; Chennai; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Rollins International in Chennai is seeking an experienced Clinic Operations Leader to oversee daily functions and drive performance across our Chennai locations.

You will lead multidisciplinary teams, manage revenue against targets, ensure SOP compliance, and partner with central leadership on planning and growth initiatives.

Strong leadership, communication, and a data-driven approach to improve client experience and profitability are essential.

Qualifications

• Experience in healthcare, wellness, hospitals, or clinics.
• Proven experience in multi-location operations and team management.
• Strong understanding of revenue targets, operational KPIs, customer experience, and P&L management.
• Excellent leadership, communication, problem-solving, and stakeholder-management skills.
• Commercially driven with a focus on operational excellence and business growth.

Responsibilities

• Oversee operations and performance of Chennai clinics.
• Drive business growth, revenue generation, client acquisition, retention, and repeat visits.
• Monitor clinic KPIs, targets, and financial performance.
• Lead multidisciplinary teams including doctors, nurses, therapists, and client coordinators.
• Ensure adherence to SOPs, service standards, customer experience protocols, and compliance requirements.
• Monitor client satisfaction, service quality, and efficiency across locations.
• Collaborate with central leadership on planning, marketing, people, and process improvements.
• Identify opportunities to improve productivity, profitability, and clinic performance.
• Support new initiatives and implementation of company policies.

Job description

Key Responsibilities:

Oversee the overall operations and performance of our Chennai clinics, ensuring smooth day-to-day functioning.

Drive business growth, revenue generation, client acquisition, retention, and repeat visits.

Monitor clinic-level KPIs, operational targets, and financial performance.

Lead, mentor, and manage multidisciplinary teams, including doctors, nurses, therapists, and client coordinators.

Ensure adherence to company SOPs, clinical service standards, customer experience protocols, and compliance requirements.

Monitor client satisfaction, service quality, and operational efficiency across locations.

Work closely with the central leadership team on business planning, marketing initiatives, people management, and process improvements.

Identify opportunities to improve productivity, profitability, and overall clinic performance.

Support new initiatives, team development, and the consistent implementation of company policies.

Candidate Profile:

Relevant experience in healthcare, wellness, hospitals, clinics, aesthetics, or a similar service-oriented industry.

Proven experience in multi-location operations, team management, and business development.

Strong understanding of revenue targets, operational KPIs, customer experience, and P&L management.

Excellent leadership, communication, problem-solving, and stakeholder-management skills.

A commercially driven individual with a strong focus on operational excellence and business growth.