Clinic Operations Manager / Practice Manager

Zoho; Tiruchirappalli; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Medistaffindia is seeking a Clinic Operations Manager / Practice Manager for a premier skincare facility in Adyar, Chennai. The role is to run day-to-day non-clinical operations so doctors can focus on consultations and procedures.

The ideal candidate will have 3–5 years of experience in clinic operations or healthcare sales, excellent English and Tamil, and proven skills in staff management, patient counseling, and driving conversions.

Qualifications

• Experience in clinic operations management or healthcare settings is required.
• Strong communication skills in English and Tamil.
• Proven ability to drive patient conversions and manage revenue.
• Comfortable using CRM and clinic-management software.

Responsabilités

• Manage day-to-day clinic operations, ensuring smooth functioning.
• Supervise front-office staff, therapists, nurses and support staff.
• Oversee staff scheduling, attendance, discipline, training and performance.
• Counsel patients on treatments, packages, pricing and plans.
• Follow up on enquiries and consultations to improve conversions.
• Track revenue, conversions and patient retention on a daily/weekly basis.
• Ensure calls, chats and appointments are handled promptly.
• Monitor billing, discounts and daily financial closure.

Connaissances

Clinic operations

Sales & conversions

Staff management

Patient counseling

English & Tamil fluency

Outils

Excel

Google Sheets

CRM

Clinic-management software

Description du poste

Clinic Operations Manager / Practice Manager

Job Description

Clinic Operations Manager / Practice Manager

Location: Adyar, Chennai

Employment: Full-time

A Premier Skincare Facility is looking for an experienced, trustworthy and commercially strong Clinic Operations Manager to independently handle the day-to-day non-clinical management of our dermatology, hair, laser and aesthetic clinic.

The purpose of this role is to allow the doctor to focus mainly on consultations and procedures while the manager takes responsibility for clinic operations, staff performance, patient counseling, conversions and revenue follow-ups.

Preferred Candidate Profile

• Dentist, medical graduate, hospital administrator or experienced healthcare professional preferred
• Minimum 3–5 years of experience in clinic operations, healthcare sales, patient counseling or treatment conversions
• Previous experience in a dermatology, aesthetic, dental, cosmetic surgery, hair or premium healthcare clinic preferred
• Excellent spoken English and Tamil
• Strong negotiation, counseling, objection-handling and sales-closing skills
• Pleasant, confident, well-groomed and professional personality
• Experience managing staff, targets, patient follow-ups and clinic performance
• Comfortable using Excel, Google Sheets, CRM and clinic-management software

Key Responsibilities

• Manage complete day-to-day clinic operations
• Supervise front-office staff, therapists, nurses and support staff
• Handle staff scheduling, attendance, discipline, training and performance
• Counsel patients regarding treatments, packages, pricing and session plans
• Follow up with enquiries and consultation with patients
• Improve consultation-to-treatment conversions and patient retention
• Track daily, weekly and monthly revenue and conversion performance
• Ensure calls, WhatsApp enquiries, appointments and follow-ups are handled promptly
• Monitor billing, discounts, pending payments and daily financial closure
• Manage patient experience and resolve non-medical complaints
• Monitor inventory, consumables, medicines, expiry and wastage
• Coordinate with marketing teams, vendors, accountants and internal staff
• Submit clear daily and weekly reports to the Medical Director
• Take ownership of routine operational issues without requiring constant supervision

Key Performance Areas

• Treatment conversion rate
• Monthly revenue achievement
• Lead and patient follow-up completion
• Appointment attendance and reduced no-shows
• Patient satisfaction and retention
• Staff productivity and discipline
• Inventory accuracy and reduced wastage
• Smooth clinic functioning with minimal involvement from the doctor

Requirements

The candidate must be honest, responsible, organized, target-oriented and capable of working independently.

This is not a basic receptionist role. We require someone who can manage the clinic like an operations head while maintaining ethical patient counseling and professional standards.

Compensation

Competitive fixed salary with performance-based incentives, depending on experience and capability.

Medistaffindia is an Equal Opportunity Employer and does not discriminate based on race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.