Centre Head - Branch Operations

Dr Agarwals Eye Hospital; Tirunelveli; On-site; INR 2,000,000 - 3,800,000; Full time

Job summary

Dr Agarwal's Eye Hospital in Tirunelveli, Tamil Nadu, seeks a Centre Head to lead daily hospital operations and drive revenue, quality, and patient satisfaction. The role focuses on coordinating with counsellors, floor managers and clinical teams to ensure high service standards and performance.

The successful candidate will have healthcare leadership experience, strong people management skills and a proven track record in optimizing operations and patient care processes.

Qualifications

• Leadership experience in healthcare settings.
• Experience in managing multi-functional teams.
• Strong focus on customer/patient experience and business performance.

Responsibilities

• Manage the day-to-day operations of the assigned hospital/branch.
• Ensure smooth functioning of all healthcare operations.
• Drive revenue, branch performance, quality and customer/patient satisfaction.
• Manage and monitor counsellor, floor manager and patient care teams.
• Conduct weekly and monthly performance reviews.
• Monitor billing, pending ALs and other operational reports.
• Provide on-the-job training to Counsellors and Patient Care Associates.
• Conduct random counselling and patient calls to ensure service quality.
• Coordinate with doctors and surgeons regarding targets, high-value cases and procedures.
• Handle and resolve patient complaints.
• Prepare and submit daily/monthly reports and tour plans.
• Develop and implement SOPs for operational and service excellence.

Skills

Leadership

Healthcare experience

Multi-functional teams

Customer experience

Business performance

Job description

Urgent Hiring: Centre Head | Operations Dr Agarwal's Eye Hospital.

We are urgently looking for a Centre Head for our Tirunelveli, Tamil Nadu.

Candidate Profile:

• Candidates with experience in Healthcare preferred.
• Experience in Healthcare.
• Strong leadership and experience in managing multi-functional teams.
• Strong focus on customer/patient experience and business performance.

Key Responsibilities:

• Manage the day-to-day operations of the assigned hospital/branch.
• Ensure smooth functioning of all healthcare operations.
• Drive revenue, branch performance, quality and customer/patient satisfaction.
• Manage and monitor counsellor, floor manager and patient care teams.
• Conduct weekly and monthly performance reviews.
• Monitor billing, pending ALs and other operational reports.
• Provide on-the-job training to Counsellors and Patient Care Associates.
• Conduct random counselling and patient calls to ensure service quality.
• Coordinate with doctors and surgeons regarding targets, high-value cases and procedures.
• Handle and resolve patient complaints.
• Prepare and submit daily/monthly reports and tour plans.
• Develop and implement SOPs for operational and service excellence.

Responsibilities may vary based on business requirements.

Thanks & Regards,

Krishnamoorthy C

Assistant Manager - HR