Counsellor

Dr Agarwals Eye Hospital; Tenkasi; On-site; INR 250,000 - 420,000; Full time

Job summary

Dr Agarwals Eye Hospitals Ltd invites applications for a Counselor position at its Tenkasi, Tamil Nadu location. The role involves counseling patients on doctor reports, coordinating with consultants and centre head on daily surgery advice, and explaining tariffs for procedures and investigations.

The counselor will maintain daily reports, manage pre-authorizations with TPA/Insurance, verify documents for credit billing, and follow up with patients at all stages.

Qualifications

• Counselling skills and empathetic communication.

Responsibilities

• Counsels patients on the reports given by the doctor.
• Co-ordination with Consultant / Centre Head on daily basis based on surgery advice and conversion.
• Maintain checklist as per the instruction given by the management.
• Explain the tariff of the concern procedures / investigations to patients in detail.
• Maintain Counselor report on daily basis (Advise, Conversion and Patient wise details).
• Co-ordinating with TPA / Insurance Dept (Sending Pre-authorization, Getting Approval, Billing).
• Cross verifying all the relevant documents related to Credit billing before surgery.
• Maintaining Counselor Summary for all counseled patients.
• Doing Tele Calling and maintaining report for the same.
• Preparing Surgery list and handing over the same to concern doctor and centre head, one day before the surgery.
• Follow up with patients at all stages.
• Explain the tariff of the concern procedures / investigations to patients in detail.

Job description

Urgent Opening for Counsellor with DR. AGARWALS EYE HOSPITALS LTD for Tenkasi Location, Tamil Nadu.

Roles & Responsibilities:-

• Counsels patients on the reports given by the doctor.
• Co-ordination with Consultant / Centre Head on daily basis based on surgery advice and conversion.
• Maintain checklist as per the instruction given by the management.
• Explain the tariff of the concern procedures / investigations to patients in detail.
• Maintain Counselor report on daily basis (Advise, Conversion and Patient wise details).
• Co-ordinating with TPA / Insurance Dept (Sending Pre-authorization, Getting Approval, Billing).
• Cross verifying all the relevant documents related to Credit billing before surgery.
• Maintaining Counselor Summary for all counseled patients.
• Doing Tele Calling and maintaining report for the same.
• Preparing Surgery list and handing over the same to concern doctor and centre head, one day before the surgery.
• Follow up with patients at all stages.
• Explain the tariff of the concern procedures / investigations to patients in detail.

* Responsibilities can be modified subject to necessity.