Patient Counsellor

Dr Agarwals Eye Hospital; Tiruchirappalli; On-site; INR 180,000 - 260,000; Full time

Job summary

Dr Agarwals Eye Hospital in Tiruchirappalli (Trichy), Tamil Nadu, invites applications for an urgent Counselor role.

The counselor will advise patients on medical reports, coordinate with surgeons and centre heads, manage pre-authorization with insurers, explain tariffs for procedures, and maintain daily reports and surgery lists. The role requires strong communication and meticulous record-keeping.

Responsibilities

• Counsels patients on the reports given by the doctor.
• Co-ordination with Consultant / Centre Head on daily basis based on surgery advice and conversion.
• Maintain checklist as per the instruction given by the management.
• Explain the tariff of the concern procedures / investigations to patients in detail.
• Maintain Counselor report on daily basis (Advise, Conversion and Patient wise details).
• Co-ordinating with TPA / Insurance Dept (Sending Pre-authorization, Getting Approval, Billing).
• Cross verifying all the relevant documents related to Credit billing before surgery.
• Maintaining Counselor Summary for all counseled patients.
• Doing Tele Calling and maintaining report for the same.
• Preparing Surgery list and handing over the same to concern doctor and centre head, one day before the surgery.
• Follow up with patients at all stages.
• Explain the tariff of the concern procedures / investigations to patients in detail.

Job description

Urgent Opening for Counsellor with DR. AGARWALS EYE HOSPITALS LTD for Trichy Location, Tamil Nadu.

Roles & Responsibilities:-

• Counsels patients on the reports given by the doctor.
• Co-ordination with Consultant / Centre Head on daily basis based on surgery advice and conversion.
• Maintain checklist as per the instruction given by the management.
• Explain the tariff of the concern procedures / investigations to patients in detail.
• Maintain Counselor report on daily basis (Advise, Conversion and Patient wise details).
• Co-ordinating with TPA / Insurance Dept (Sending Pre-authorization, Getting Approval, Billing).
• Cross verifying all the relevant documents related to Credit billing before surgery.
• Maintaining Counselor Summary for all counseled patients.
• Doing Tele Calling and maintaining report for the same.
• Preparing Surgery list and handing over the same to concern doctor and centre head, one day before the surgery.
• Follow up with patients at all stages.
• Explain the tariff of the concern procedures / investigations to patients in detail.

* Responsibilities can be modified subject to necessity.

Thanks & Regards,

Krishnamoorthy C

Assistant Manager - HR

Dr. Agarwals Eye Hospital

Mobile: [phone]

Email : [e-mail]