Center Manager

House Of Diagnostics; Mumbai Suburban; On-site; INR 900,000 - 1,200,000; Full time

Job summary

House Of Diagnostics in Mumbai seeks a capable Center Manager to oversee daily operations of a diagnostic center, ensuring high-quality patient care and operational efficiency. You will manage Front Desk, Phlebotomy, Radiology, and Laboratory coordination, driving timely report delivery and strong patient experience.

The role emphasizes revenue targets, staff management, and compliance with healthcare standards.

Qualifications

• Graduate in Healthcare Management, Hospital Administration, Business Administration, or related discipline.
• A degree or diploma in Hospital/Healthcare Management is preferred.
• 4+ years of experience in healthcare operations, hospital administration, or diagnostic center management.

Responsibilities

• Oversee daily operations of the diagnostic center across Front Desk, Phlebotomy, Radiology, and Laboratory coordination.
• Ensure smooth patient flow, reduce waiting time and ensure timely report delivery.
• Monitor staffing, attendance, shift scheduling, and equipment availability.
• Maintain patient confidentiality and compliant handling of reports and data.
• Drive revenue targets, monitor collections, discounts, and payments.
• Lead team management, training, and performance reviews.

Skills

Leadership

Communication

Business acumen

Problem solving

Healthcare operations

MS Excel

MIS reporting

Conflict resolution

Multitasking

Education

Graduate in Healthcare Management or Hospital Administration

Diploma in Hospital/Healthcare Management (pref.)

Tools

HIS / LIS systems

Job description

JOB DESCRIPTION CENTER MANAGER

Department: Operations

Industry: Healthcare / Diagnostic Center (preferred)

Reports To: COO

Location: Borivali , Goregaon

We are hiring a Cehter manager responsible to manage the day-to-day operations of the diagnostic center, ensure high-quality patient care, achieve business targets, maintain operational efficiency, and ensure compliance with healthcare standards and organizational policies.

Key Roles and Responsibilities

A. Center Operations Management

• Oversee daily operations of the diagnostic center, including Front Desk, Phlebotomy, Radiology, Laboratory coordination, and other applicable departments.
• Ensure smooth patient flow, minimum waiting time, and timely delivery of reports.
• Monitor center opening and closing procedures, staff attendance, and shift scheduling.
• Ensure availability of equipment, consumables, housekeeping, and other operational requirements.
• Coordinate with technical, IT, maintenance, purchase, and support teams to resolve operational issues.

B. Patient Experience and Customer Service

• Ensure courteous, professional, and empathetic patient handling.
• Address patient complaints, grievances, and service-related issues promptly.
• Monitor patient feedback and implement corrective actions to improve satisfaction.
• Ensure clear communication regarding appointments, test preparation, pricing, and report delivery.
• Maintain patient confidentiality and protect personal and medical information.

C. Business Development and Revenue Growth

• Achieve monthly revenue, collection, and business growth targets.
• Develop relationships with doctors, clinics, hospitals, corporate clients, and referral partners.
• Identify opportunities to increase test volumes and improve customer retention.
• Monitor daily collections, billing accuracy, discounts, and outstanding payments.
• Support marketing campaigns, health check-up packages, and local promotional activities.

D. Team Management and Human Resources

• Supervise, guide, and motivate center staff to achieve operational objectives.
• Prepare duty rosters and ensure adequate manpower availability.
• Monitor employee attendance, punctuality, grooming, discipline, and productivity.
• Identify training needs and coordinate employee induction and skill development.
• Conduct regular performance reviews and provide constructive feedback.
• Handle employee grievances and exit disciplinary matters as per company policy.

E. Quality Assurance and Compliance

• Ensure adherence to organizational SOPs, quality standards, and applicable healthcare regulations.
• Coordinate with the Quality Department for audits, inspections, and corrective and preventive actions (CAPA).
• Maintain required documentation, registers, licenses, and records applicable to the center.
• Ensure compliance with patient identification, consent, sample handling, and reporting procedures.
• Coordinate with authorized technical personnel to ensure quality and accuracy of diagnostic services.
• Support applicable NABL, NABH, and other accreditation requirements, wherever relevant.

F. Day to Day Operations-

• Monitor daily billing, cash collection, payment reconciliation, and deposit procedures.
• Ensure accurate billing and proper authorization of discounts and refunds.
• Monitor inventory levels of consumables, stationery, and other center supplies.
• Prevent stock-outs, wastage, expiry losses, and unauthorized consumption.
• Coordinate with the Purchase and Finance Departments for procurement and financial reporting.

Expectation

• Achievement of monthly revenue and collection targets.
• Growth in patient footfall and test volumes.
• Patient satisfaction score and complaint resolution rate.
• Report turnaround time (TAT) compliance.
• Billing accuracy and collection reconciliation.
• Employee attendance, productivity, and retention.
• Inventory accuracy and control of wastage and expiry.
• Audit compliance and closure of corrective actions within timelines.
• Adherence to SOPs, safety standards, and statutory requirements.
• Equipment uptime and operational continuity.

Educational Qualifications

• Graduate in Healthcare Management, Hospital Administration, Business Administration, or a related discipline.
• A degree or diploma in Hospital/Healthcare Management is preferred.

Experience

• Typically more than 4+ years of experience in healthcare operations, hospital administration, or diagnostic center management.
• Prior experience managing a diagnostic center or a multi-department healthcare facility is preferred.

Skills and Competencies

• Strong leadership and team management skills.
• Excellent communication and patient-handling abilities.
• Business acumen and target-oriented approach.
• Problem-solving and decision-making skills.
• Knowledge of healthcare operations, quality systems, and compliance.
• Proficiency in MS Excel, reporting, and MIS.
• Conflict resolution and employee grievance handling.
• Ability to work under pressure and manage multiple priorities.

Authority and Accountability

• Responsible for the overall operational performance of the assigned center.
• Authorized to manage routine operational decisions within approved policies and delegated limits.
• Accountable for patient experience, team performance, revenue targets, cost control, quality compliance, and center operations end to end.