Center Manager

CultFit; Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

CultFit Delhi is seeking a Centre Manager to be the face of the center, delivering a seamless member experience and driving sales performance. You will own monthly targets for memberships, renewals, and upsells while ensuring operational excellence.

You will oversee class schedules, trainer punctuality, facility cleanliness, and inventory, building a welcoming community and handling escalations to maintain CultFit’s service standards.

Qualifications

• Bachelor's or Diploma degree.
• 0–3 years in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Passion for fitness, wellbeing and community building is a plus.

Responsibilities

• Drive memberships, renewals and upsells and own monthly targets.
• Oversee center operations: schedules, trainer punctuality, cleanliness, and safety.
• Deliver exceptional member experience and handle escalations.

Skills

Sales & customer handling

Operations management

Communication

Problem solving

Team spirit

Fitness enthusiasm

Education

Bachelor's or Diploma degree

Job description

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

• Sales & Business Growth
  • Own monthly targets for memberships, renewals, and upsells.
  • Drive walk-in/trial conversions through effective consultations.
  • Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
• Centre Operations Management
  • Ensure smooth daily operations using the prescribed checklist tools.
  • Oversee class schedules, trainer punctuality, and session readiness.
  • Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
  • Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
  • Address operational gaps related to attendance, bookings, equipment, or facility.
• Member Experience & Engagement
  • Build strong rapport with members to create a welcoming, community-driven environment.
  • Resolve escalations and ensure a smooth before/during/after-class experience.
  • Capture and document feedback from members and trainers for continuous improvement.
  • Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 0-3 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

• Morning shift: 5:30 AM to 2:30 PM
• Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires reporting to the center in both the morning and evening:

• Morning shift: 5:30 AM to 9:30 AM
• Evening shift: 5:00 PM to 10:00 PM